Did you book a parking space with Quick Parking, but your trip has been cancelled? Wondering what documents you need for your destination? TUI fly is your trusted partner for safe travelling. Send your cancellation to admin@holidaytaxis.com or, in case of an emergency, call them at +44 1273 828 200. With thousands of flights being cancelled this summer, it's really important to book your flights with a flexible provider. This way, you are always aware of the most recent information. You can amend your flights without a fee, or cancel and request a full refund if, in the 7 days before departure, the UK government places your destination on the red list and/or enforces hotel quarantine. Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. If it becomes necessary to cancel a prepaid or guaranteed reservation, you must cancel the reservation through our Site, contact our Call Center or the property directly by 6:00PM hotel time (4:00pm at some locations) on the arrival date and receive a cancellation number. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. a scarf), masks with an exhaust valve or face shields cannot be used as a face mask. If you want a refund then contact TUI, but be prepared to wait quite a while for it. Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). That is possible as well. Whether your flight will take place depends on your destination and the flight schedule. You will receive the voucher by e-mail. Most will, for example, pay a cancellation claim if you test positive with the virus and consequently can't travel - but only a minority would pay out if a government . You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. That's why we strongly advise against taking a test at the destination. SpareFare is an online platform connecting people who have bought a flight ticket or a hotel reservation but cannot use it anymore, with people who are looking for plane tickets on sale and discounted hotel rooms. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. If you cancel altogether more than 14 days before your flight is due to depart and want a refund, you will be charged 60 (51) per passenger, per flight. Booking Terms and Conditions. How do I change or cancel my TUI booking? A TUI fly MARK voucher is not a TUI fly Corona voucher and has nothing to do with a flight you may have booked. Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. More information can be found hereunder. You can request this certificate via. In addition to functional cookies, which are necessary for the proper operation of our website, we also install analytical cookies to measure the use and quality of the website. Do you think that TUIs cancellation fees are quite high? At the airport. Annual policies cannot be cancelled. TUI is happy to help you! You are on the Belgian website. This page https://www.tuifly.be/en/corona-measures contains an updated overview of the destinations we offer. If we need more details, we will contact you. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. TUI fly does not accept any responsibility if the passenger is denied boarding on account of inadequate travel documents or non-compliance with certain travel formalities. There are several advantages to checking in online! Many people are not aware of this, but you have another option sell your holiday to another person and get your refund that way. "The conditions that are in place at the time you make the booking . We are closely monitoring the decisions taken by the authorities in the various holiday destinations and are strictly following the travel advice given on the website of the Ministry of Foreign Affairs. "They said if you want your money back, you can only get 20% of it back . Many people are not aware of this, but you have an alternative to cancelling your TUI holiday sell it to another person and get your refund that way. See travelhealthpro.org.uk - for current travel health news. Lines open: Monday to . That's when we said, 'hey let's just get our money back,'" Sherli says. Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . Here's what to do if you need to change your holiday details or amend or cancel your booking with Crystal Ski Holidays. If you are returning from a non-European destination,regardless of the means of transport, must complete the Passenger Locator Form at the earliest 6 months prior to their arrival in Belgium. Fortunately, some airlines do have flexible policies in place so you can rebook your flight if necessary without paying an admin fee. ATOL protection does not apply to the other holiday and travel services listed on this website. More information can be found hereunder. You are required to officially cancel your trip and file a damage claim. We do everything within our power to continuously update this overview,but we count on you to also seek information before your departure. but we count on you to also seek information before your departure. VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker. For more details visit Booking Conditions. We have a flight with TUI booked for 29th of July, their information I can see, states that we can amend the flight for free - however only if we do this prior to the 30th of June. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. Cost cutting measures may become more permanent if proven efficient as more companies adopt an asset light business model. . Just a moment while we perform our search Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via, We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. After checking in online, you will immediately receive your boarding pass, which is very convenient! We ask you to fill in and have with you a medical certificate, this is obligatory. In case you spend less than the amount of the voucher, you will retain the remainder of the vouchers value. "From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any . If a TUI holiday is cancelled due to coronavirus, customers are able to change their booking to a . You will automatically receive the new voucher for the remaining amount by e-mail. Does this option interest you? We also like to install cookies for a better user experience. Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. The advice can change so check regularly for updates. If the price is lower, you will receive a refund or you will pay the lower amount of the trip (if you received a refund for your cancellation). You will clearly see what documents are required for your destination! You can use the voucher for all TUI fly flights available at that moment. See Travel Aware page - for travel advice from TUI. If you have booked your holiday on TUIs website (not through another travel agency) you can go to Manage My Booking in your TUI account to make changes including: cancelling your holiday, changing your holiday, changing the names of the passengers, changing contact details and much more. In that case the normal cancellation conditions will apply. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . You are in luck, TUI allows you to cancel, change or transfer your holiday for a fee. If you booked a flight via an online travel agent or a facilitator (i.e. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Its possible that the country of your destination imposes the obligation on travellers to take a PRC test. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. For Covid related reasons you can also make a fee-free change right up until your day of departure. Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken. Important Note: Your deposit is non-refundable and TUI may not be able to refund added elements of your holiday. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. Of course we hope you will opt for an alternative flight. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. You can buy bargain travel deals from people who cannot use theirs. Tui Airways has cancelled nearly 200 flights due to serve Manchester Airport between now and the end of June as the chaos faced by UK holidaymakers worsens. or cancel your holiday and receive a full refund within . Transfer your booking up to the date that the balance for . Close, Our top deals tailored to you, straight to your inbox Sign up for offers. You can change your flights without a fee within 24 hours of booking, if youve made a mistake in your times or dates. In that case an additional PCR test is not necessary. Absolutely! We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Flights are automatically cancelled and refunded if either Jet2 cancels the flight due to Covid-19 or government advice changes and it becomes illegal for you to go on holiday abroad. To change a name, passenger, or passenger type (you can correct a spelling error without paying a fee), To change accommodation, departure or destination airport, or to change a flight not operated by TUI Airways. You can upgrade a service, add on a flight extra, upgrade a room type or board basis, among other changes. If you are unable to present the code, you will be denied access to the plane. If you want to book this flight, you can contact our TUI fly Customer Service Center: They will gladly make the booking for you. If the same flight can take place from another Belgian airport of departure, the change is also free of charge. Please note: you should take into account the fact that the suppliers terms and conditions may change at any time. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. Note: our offer and flight schedule may be subject to change. Motel 6 cancellation policy. This means that you can choose to use your voucher to book a flight for this summer 2020, this winter 2020/2021 or even next summer 2021 (as soon as this offer is available). At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. After you received the voucher, you can submit a request for a refund via: https://www.tuifly.be/en/corona-voucher. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide. Marella Cruises sailings on Marella Discovery and Marella Discovery 2 due to depart on or before 31 July 2021. Thats why we want to suggest an alternative flight from the TUI fly flight schedule. However, you should wait until you receive the voucher by e-mail. Related . By the end of March TUI was receiving 1.5 million calls a day to its contact centre, compared to the 5 million calls it would expect in a standard year. When we looked at flights to Budapest from London Luton in July 2022 for example, the difference between a basic and Wizz Flex return fare was an extra 30 per person. In addition, the person you are transferring the booking to must accept the transfer and TUIs terms and conditions 7 days or more before the booking to receive the holiday. Any closer to the departure time and the cost increases to 83 (71) per passenger, per flight. Do you need to get in touch with them urgently? You can book online and enter your voucher number and unique code during the booking process. Youll need to rebook at least 7 days before your travel dates. What's more, you can choose to book a Green & Fair holiday, and for every one of these bookings we also donate 1 per adult and 50p per child to the TUI Care Foundation. -4.20 -2.51%. Prior online check-in* is quick and easy and allows you to avoid long queues at the airport. You can consult the conditions on our corona conditions page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Deze advertenties worden zo waardevoller voor uitgevers en externe adverteerders. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. If you booked your flight via an independent travel agent, the value of your voucher will equal the amount TUI received from your travel agent for the flights booked. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. That depends on the measures that are applicable at the airport concerned. We therefore advise you to consult their terms and conditions and the measures they have taken. More information is available at https://www.tuifly.be/en/fly-deluxe-en. Refund requests for mandatory hotel quarantine can be made up to four weeks before departure and refund requests for a travel ban can be made up to two hours before departure. This is because the cancellation rules for these bookings are different. Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. Click on the link Corona Measures at your destination. Martin Lewis has now shared . Our Agreement for Marella Cruise and TUI River Cruise holidays booked from 17/03/20 to 31/05/20 We are TUI UK Limited, Company Number 02830117, our Registered Office is Wigmore House, Luton, LU2 9TN and Our Agreement sets out what we can expect from each other when you buy a holiday from us. Then as from 11/03 it is no longer compulsory to fill in the Belgian Passenger Locator Form. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. Thomas Cook flights are 100% non-refundable. You cannot cancel these online through your account. In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher. Can I cancel my holiday with SpareFare is the biggest travel marketplace with a secure exchange system you can trust. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Featuring flexible changes, testing partners and a quality guarantee, the TUI Holiday Promise is designed to give you total peace of mind. This way we will be able to travel together safely and without worries.We do everything within our power to keep this information up to date,but we count on you to also seek information before your departure. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. In order to limit contacts on board to a minimum, we kindly ask you to travel with as little carry-on baggage as possible. After these 270 days, the certificate can no longer be used to travel. Thats because package holidays offer some financial protection. With TUI you can now book your whole holiday or just the bits that suit you - just the flight, your accommodation, your car hire and much more. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . Tui has announced a "Covid-19 cover . If you travel to a destination where a COVID-19 (PCR) test is not obligatory, you need to take this test not earlier than 72 hours before your departure. The cancellation policy that Ross and Zaita booked their Airbnb under in August 2021. Similarly, if the country is placed on the red list its possible the flight will still run. Important Note: If you booked a TUI holiday from a travel agent other than TUI contact the agent directly. Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via Verklaring over cookies. Will your flight take place but do you prefer not to travel right now? 1,34 per minute) They will gladly make the booking for you. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. If you want to cancel your TUI holiday you must pay a termination fee. This way you will always have the most recently updated information. There may be additional fees on top of the amendment fees you will have to pay to airlines and transportation providers. You can't make an Atol claim for a cancelled flight. Customers holding tickets issued before September 30 2020 for travel before December 31 2021, can rebook to travel anytime within 36 months, an extension of 12 months . When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates. If you dont want to travel to an affected area, you can cancel your trip. Family members and/or friends who drop you off at the airport are requested not to enter the airport building. Any rebooked flight must be completed by 31 December 2023. How do I cancel or change my booking and how much will it cost me? We inform you about the necessary preparations as well as of the changes at the airport and during your flight. a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. Virgin Holidays and Virgin Atlantic allow you to make changes to flights or holiday packages free of charge. But if you would rather not travel right now, you willreceive a refund for the cancellation. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures: We request that you consult the website of the airline concerned to know more about the measures you have to take if you can't wear a face mask on the plane for medical reasons. All travel policies we looked at offer some element of protection if your holiday is disrupted by Covid - however, the degree of cover varies significantly between providers. The issue date and the expiry date of the initially issued voucher remain applicable. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. (ABC News: Emilia Terzon)Airbnb - a US company worth more than $150 billion - doesn't own the short-term . But she says Norwegian Cruise Lines had other ideas. You'll always find the latest info on the FCDO website and on our 24/7 Travel Alerts page. Here, we answer all your frequently asked questions about COVID-19. This costs more up front. This also applies to people under the age of 18. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. Click on the link Coronamaatregelen for your destination. They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. This is a nice upgrade of our Platinum (basic) Cancellation insurance, which already provides coverage for the standard guarantees. The recovery certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. If you need to cancel your flight boo Can I cancel a flight I booked with Expedia? For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you've booked on a Select Price holiday. This obligation is applicable for the outbound flight as well as the return flight. If your flight has been cancelled but if the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid. To upgrade a service, add on a flight extra, upgrade a room type or board basis, To change duration, the time of a TUI Airways flight or to travel on an earlier date than planned. This policy does not apply to holidays departing from 1 May 2022. Call them at 0902 150 45 (0.75 euros / min). Have had a negative PCR test - Certificates based on a RT-PCR are valid for 72 hours . About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? If you paid for a seat reservation, you will receive a separate voucher. In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". Your country of destination may set additional requirements. You can request a paper version of your vaccination certificate with your state registration number through the Flemish government's help desk at 078 78 78 50 (available from 9 am to 7 pm on weekdays). Please note this article is for flights booked with Expedia. You need to have the hard copy of the negative test result with you and be able to show it at all times. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. This page is updated during office hours. Onboard our planes. After you received the voucher, you can submit a request for a refund via https://www.tuifly.be/en/corona-voucher. You can find all up-to-date information about changes and cancellations in their FAQ (only available in Dutch or French). We inform you about the necessary preparations as well as of the changes at the airport and during your flight. International travel this summer is looking uncertain (Image . Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. You can find an overview of all measures taken and changes applicable on board our TUI fly flights on the special web page https://www.tuifly.be/en/flightinfo-corona-measures. If your file is cancelled free of charge, the premium will also be cancelled free of charge. A few minutes before the event . You will receive a refund for the cancellation within 2 weeks. You can find more information onhttps://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. With Cunard you can book with confidence thanks to our flexible transfer policy, cruise protection, and travel insurance guidance. If the price of the new flight is higher than the original amount, you will have to pay the difference. We advise you to check the latest updates shortly before the departure of your flight. Yes, the TUI fly web portal has been reopened. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. How much will it cost to cancel my TUI holiday? You will be responsible for paying the amendment fee of 25 per person. Registered in England No: 2830117 ATOL No: 2524 . We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. 16 September 2020: TUI UK has committed to the CMA that customers awaiting their refunds for holidays that were cancelled due to coronavirus (COVID-19) will receive them by the end of the month . Are you travelling back to Belgium from a European destination? To change the names of the passengers on your holiday, you need to contact TUI directly. SpareFare is a secure online marketplace for buying and selling holidays, flights and hotel reservations. Does this option interest you? In order to guarantee a proper follow-up, VisumCentrale asks that you contact them by e-mail: info@visumcentrale.be. If you have a problem using VeriFLY, please check the following: VeriFLY is only available for use on selected routes - please check if you can use it for your journey But thats not always practical, especially if you already have accommodation for the trip. You will find an overview of these suppliers below. This applies if you or someone in your party tests positive; if you're officially required to self-isolate; if there's a local lockdown in the area you live in and you're unable to travel; or if vaccination, testing or quarantine requirements have changed since you booked and you are therefore no longer able to travel. EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant. This obligation applies even if you have been fully vaccinated. Thats possible. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. It pays to book with an airline that offers decent flexibility in its booking policy. This applies to both the outward and the return flight. If you booked your flight in a TUI shop or on the TUI fly website, the value of the voucher equals the price you paid for your trip (including administrative expenses, extras and the cost for travel and cancellation insurance premiums, if any). Starting on 1 February 2022, the vaccination certificate is valid for 270 days (9 months) after the date of the last vaccine. After all, the safety of all our customers and employees is our top priority. The detailed terms and conditions can be found here. To find out more, please read our We can imagine that you have been looking forward to your trip. The airline . When you pay you will be supplied with an ATOL Certificate. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. Have you reserved a seat? If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID . If the price of the new flight is higher, we will adjust it to the original price. If the conditions and circumstances do not allow for a normal holiday and we are unable to offer our customer adequate support, we may cancel a trip in spite of the positive travel advice. If you cant travel for any reason (including testing positive for Covid-19), Wizzair will not offer a refund or fee-free rebooking unless you originally chose the Wizz Flex flight option when booking. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. This way we will be able to travel together safely and without worries. Some changes are free and for some you will need to pay a fee. Youll need to let Jet2 know at least three days before your departure and if rebooked tickets are more expensive, youll need to pay the difference.