We dont offer exchanges right now. item of your order). Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Your return arrives back at boohooMAN! With just one click you can reduce the energy used by this website. One of our customer service agents will be more than happy to look into this for you. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. 1. Shorts. Once you have processed your return in the portal you're ready to post it off. With loads of styles landing each week and regular trend updates you can be sure to get the latest. There are a couple of other ways to cancel your contract with us. Login to our returns portal. US returns are simple and low cost. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Please turn it on so that you experience this sites full capabilities. Login to our returns portal. Items must be returned within 28 days of receipt. Please turn it on so that you experience this sites full capabilities. We don't refund delivery charge for those countries listed outside of the EEA. Items must be unworn and unwashed with the original labels attached. Follow the steps below: 1. weareMAN. boohoo aren't able to extend your invoice. If your items dont make it back to us, youll need to open a dispute with the carrier. Simply return your item(s) and reorder for a replacement. Jeans, Returns and Refunds | Boohoo So that we can get this fixed for you please head over to our Contact Us section. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. By subscribing, you agree to receive marketing communications from boohoo by email. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. boohoo aren't able to extend your invoice. Whether you're on website or app, just flip the switch! Copyright 2022 boohoo.com. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Keep an eye on your return tracking. Whether you're on website or app, just flip the switch! You can return your item to us for a refund, and then place a new order to get the item of your choice. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. By subscribing, you agree to receive marketing communications from boohoo by email. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. If you have a delivery related question or maybe you need to track your order. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Product name and codes of the items you returned. Repack your items. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. 3. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Tell us what you are returning and why. You will need your order number and email/last 4 digits of your phone number. By subscribing, you agree to receive marketing communications from boohoo by email. Once you have processed your return in the portal you're ready to post it off! If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. You'll get an email once we receive your returned item. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. You can cancel your contract here. We have printer-less options too if you dont have a printer! We've gone paperless! Your browser's Javascript functionality is turned off. 4. Click here to start a return. Pay for the postage and print off your label. Your return arrives back at boohoo! Simply return your item(s) and reorder for a replacement. Your refund is on its way. You don't need to remember to keep your proof of postage - it's all digital! Log onto your Portal here . *Extra 10% discount sent via email to new subscribers only. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. 3. Vests. Items must be returned within 28 days of receipt. On receiving your return the next step is for us to check the item(s). Items must be returned within 28 days of receipt. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. If this could be the case, please check your emails including spam and junk. With loads of styles landing each week and regular trend updates you can be sure to get the latest. 1. We're sorry to hear that you've received an incorrect or faulty item. Following the prompts, enter the order details as instructed. Find out how to return your item(s) at number 4. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. Please turn it on so that you experience this sites full capabilities. Returns cost $4 and you can track them as they make their way back to our US hub in New York. Login to our returns portal. Email Address The email address used to place your order. All rights reserved. Please wait 14 days before contacting us about your refund if you havent heard from us yet. You will need your order number and email/last 4 digits of your phone number. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. Unfortunately we cannot accept returns after this time. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. 1, 2, 3! OUR RETURNS POLICY. Re-pack the item in its original packaging with labels and tags still attached. A refund will then be issued by Zippay once your return has been processed. Click here to view our full Returns Policy. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Jeans, If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. *Extra 10% discount sent via email to new subscribers only. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. Unfortunately we don't offer an exchange facility. By enabling them, you are agreeing to our. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. All InPost Lockers are in well lit, safe and secure areas with ample parking. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. It takes up to 24 hours from your return being processed by us for your invoice to be updated. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. To save on returns cost, its best to return your items in one parcel. Please turn it on so that you experience this sites full capabilities. Widow Hill Road Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Just follow the steps below: If you have any questions about extending your invoice, please contact Afterpay. Were really sorry to hear that youve received an item thats not in perfect condition. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. 3 Select your preferred return option Print returns label at home or in store options. Select your preferred return option (Print returns label at home or in store options). We dont offer exchanges right now. No packaging, no problem! 2. You can unsubscribe at any point. This does not affect your statutory rights. Hear about exclusive offers, get early access to collabs & quicker checkout. 2. You will need your order number and email/last 4 digits of your phone number. Items must be unworn and unwashed with the original labels attached. 2. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. 3 Select your preferred return option Print returns label at home. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. You don't need to remember to keep your proof of postage - it's all digital! Pierced jewellery cannot be returned for health and hygiene reasons. 4. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. Just pop your items in something non see-through, sealable & waterproof. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. You'll no longer receive a shipping note in your parcel. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. #betheMAN. Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. All rights reserved. Om van de volgende voordelen te genieten: California Transparency in Supply Chains Act. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned. Select your preferred return option (Print returns label at home or in store options). A returns charge of 2.50 per parcel will be deducted from your refund amount. On receiving your return the next step is for us to check the item(s). It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your Select your preferred return option (Print returns label at home or in store options). For International returns you will need to pay for your return, you will need to generate your returns label via the portal. There is no returns label in my parcel, how do I return? Or simply return your items to the following address within 45 days from the date you received your parcel. You may be liable for import and pay a custom duty charge for orders over the customs threshold. No packaging, no problem! Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Returns are FREE for premier customers. 3. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Your refund will be processed once we've received your unwanted items. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. You can return using the steps above. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. Weve gone paperless! If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. You'll get an email once we receive your returned item. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Tell us what you are returning and why :). You'll no longer receive a delivery note in your parcel. If you have any questions about extending your invoice, please contact Klarna. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Make sure you keep proof of postage! We're sorry to hear that you've received an incorrect or faulty item. You will need your order number and email/last 4 digits of your phone number. by January 24, 2022. by January 24, 2022 0 comment. UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! By enabling them, you are agreeing to our. How long does it take to process my return? If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace Cargo Pants, BB10 2BQ. You can cancel your contract here. If youre a customer in the EEA, you get 14 days to cancel your contract with us. There are a couple of other ways to cancel your contract with us. 3 Select your preferred return option Print returns label at home or in store options. However, we may, in our sole discretion, offer you a longer period for returns from time to time. Unfortunately we don't offer an exchange facility. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends.