who owns sydney tools

Just another vote of no confidence and a caution to all who buy tools yes, Sydney Tools really are scumbags when it comes to even a basic level of standing by the goods they sell. However out of goodwill, our warranty team has approved a replacement, however we will need the damaged unit returned first. This article will answer that question and more. Why would you ship it without draining the tank. Bought an impact driver 4 months ago for my apprentice electrician son.Its got a major fault and its stopped working and they have refused to refund or replace.After many calls and a few visits to the store I have no impact driver, no replacement and no refund. Cons. Year Started: ? I would recommend anyone read this feedback should share word of mouth about this terrible tools seller. There are even multiple stories of them sending out the wrong item but refusing to do anything to rectify the situation. So I ordered some goods a month ago and instantly received my tools and refund from paypal as they did not mess around when one of the items was out of stock.Someone simply promptly calls me and says "hey this is out of stock sorry.We'll ship everything else but do you want to wait 2-3 weeks for the other or just refund?" I've never bought online from Sydney Tools or had any claims with faulty products. Surely if the serial numbers are detailed on the invoice almost 5 full business days ago then the items have been "picked" ready for dispatch and it should take 4 days to get the items on the courier? I think it is ludicrous that someone can down some others post with a throw away comment like "one post wonders.". Never again would I buy from these guys, they need to lift their game if they want to be in the online business. I've shopped at Sydney Tools several times (in several locations), and I've kept going back because their prices we really cheap, the information was good and I walked away with a product that was suited to my needs. However, before realising my error, I had phoned and asked why my rotary drill didn't come in a case and they informed me that it didn't but said they would ship me one anyway. Although I havent bought a lot of tools from Sydney tools, Ive always found the service to be excellent. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. man hard company to get an exchange with with minor cosmetic issues i have a feeling they will just brush me off :(, managed to get it swapped workers were like whats the problem after a short conversation the boss told them to just give me a new one so they took a brand new one out of the Hitachi tipple impact skins and replaced mine with that one bit of banter over the small cosmetic issue problem but at least i got it swapped. I'm having better luck with gettoolsdirect.com.au. Website: www.sydneytools.com.au Employees (this site): ? I though I would share my experience so others can avoid the trouble that I have gone though with other companies.. On balance, it would appear that Sydney Tools is a poor company to deal with, but I base this not on the one post wonders but the others with reputation, who berate Sydney Tools. Now while it seems good value on the surface that I get a free 18V battery from Sydney Tools, I'd much prefer getting another two years warranty just in case. I buy a lot of things online, from all around the world, and they are the worst I've run into. The other item I bought was a MacNaught auto reel air hose AR2121. They're also in the business of giving out fake tracking numbers. My only gripe with the physical locations is that they do not display pricing so have to revert to the website whilst in store or keep asking for pricing. They look after me with fair pricing (I dont know if its the absolute cheapest but they always are willing to help and negotiate) and they always have what I am after. Who Owns Sydney Tools Australia? According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former Whilst there I started talking to him about a new drill, he said you can get the new drill for x price but had a combo on sale that would work out much cheaper. WebSydney Tools(ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. Anyone know if this is a lawful practice? I do this religiously and rarely have issues. It's like sir in the US. That later part is what really seperates a good company from a bad one IMHO, i.e. When you're a first time poster, you don't have that track record, so how can you honestly expect anyone to trust who you really are? I'd like to place a direct call to Belgravia 31543 please Operator. This is the best advice by far. Ordered on Friday and it still hasn't been dispatched. A statement means nothing and has no effect without a base to back it up. Went back two weeks later to buy some more tools and wanna guess what happened? I had contacted them two weeks after the initial order to find out that items were on back order despite the online ordering system stating they were available ( and a invoice stating that they were dispatched). There was nothing to protect it inside apart from 2mm thick cardboard. How they do Mistakes??? Year Started: ? As the negligence was theirs, the liability falls on Sydney Tools. Grrrr! So they refunded the cost of the jack but not the shipping charges or an apology. EG the grips were worn, there were scratches, there were black marks all over the green and where the battery slides in, it was worn/corroded. I was buying a product that has very low availability in Australia. Brook Mitchell "I think it's like the owners of McDonald's the story is that they were in the property game as much as the burgers," the I feel more comfortable trusting a major manufacturer rather than a dodgy retailer. They never had it in stock. he also advised there are 14 items in stock. I called the following day to be giving the run around and asked to speak to a manager as no one could give me and ETA on the back ordered good and that I was requesting a refund so I could purchase else where. We stock the widest range of the worlds biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done. I have shopped at Total Tools before, but that will be on my next post Let's just say it's Whirlpool post worthy lol. Good Afternoon Charles,I am aware your order is yet to be dispatched, appears there has been a glitch in our system.Please be aware we do have a 1-5 handling period prior to dispatch as shown on our website.Your order has been processed and is preparing for dispatch, you should expect delivery to occur next week.Your patience is appreciated. It is worth walking in store if you can. The owner/staff swear over the phone and take your questions as a joke. After three weeks and two lies about "posting this afternoon", I still don't even have the tracking number as shown on the invoice. I paid with paypal so not particularly worried about it, I will give them a week to get it all sorted out. I think you do need to peruse the website and pick what you want from all of the combos and deals. Reputable companies are usually of a size and scale where they can afford to self-insure in situations like these. Discounts on Primex sandpaper (Made in France) disc was no problem at all, not sure how good they are compared to more expensive brands. So I ordered some goods a month ago and finally recovered my money from paypal as they did not supply. Ran through the price per unit then showed me combo price. On behalf of all thanks one and all. I purchased a DeWalt cordless kit and some skins (impact driver, circular saw) from the Brookvale store this morning. Metcash will own 85 per cent of Total Tools, less than a year after buying its initial 70 per cent stake for $57 million. It is as simple as that. If your in Melbourne then there is Just Tools in Clarendon st, sth melb. I did notice that the engine when it arrived came from malaysia. In no way is 'mate like sir in the US'!If I was in the bottlo, I might expect to 'mate' with the assistant over a 6-pack of Vodka Mango Cruisers but if I'm purchasing from a high street retailer, or I'm on the telephone with someone I don't know on first name terms, then I am 'Sir' or 'Mr Surname'. YMMV as they do sell new as new. L A W law. I have bought stuff from them since this debacle, but its only cheap easy stuff, bare name brand tools; stuff that if it does go wrong can be warranted easily. Found out to my disappointment, my order was never dispatched. btw I've bought stuff off Sydney Tools before without issue. i sent an email last monday asking about product availability. So I am done with Sydney tools, for good. Having had good service from Luke Goodman at the Vic Blackburn Store previously, I asked for him again. I recommend NBM in penrith. They have opened a new shop in Coffs Harbour. Drove 2 hours to their store to pick it up, only to find out it wasn't there yet, but they expected it in about three hours. If your in melbourne then there is Just Tools in clarendon st, sth melb. I doubt they'd actually be inclined to test their product before they sell/ship it. NEVER BUYING AGAIN FROM SYDNEY TOOLS! It seems that so many dozens of people who have ordered through them have been forced to wait 3- 5 weeks or even much longer to receive their item when they were quotes 3- 5 days without any communication from the company. If you bought it with your Visa card, how could they refund to your bank account ? Got a email today. I called Sydney tools for an update on my order. WebSydney Tools (ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. Operator of a professional tools retail network in Australia. I though I would share my experience so others can avoid the trouble that I have gone though with this company.. I ordered a heat gun online from Sydney tools. Don't buy from this Sydney Tools seller. Interesting, I thought I'll have to check that out. That lesson cost me $150.It cost them a lot more than that in lost sales since (was about 12 months ago). Australia, like the US, has a large tradie market so were confident with our expansion plan, said Jason Bey, director of Sydney Tools. I've had a bit of a read through of the threads on here and this caught my eye because my experience was rather positive. Apparently this would require further mananagement approval. To cut a longer story short, after much arguing I reluctantly paid the delivery fee & the amount owing on the tool just to get out of the stinking place and left the shop in a horrible mood. An there are now two one post wonders in this threadwhat are the chancesconspiracy theories opening up ;-). Said he didn't know (fair enough) but it was there now so I used it.Shame for them it took so long to show up as it has cost them a lot of money in sales and it still left a bitter taste in my mouth such that I still won't buy form them unless they are far and away the cheapest on price and have the item in stock. It's pretty simple really you get what you pay for. Not long after I bought the compressor I happened to meet a guy who sells compressors and he told me they had had a lend of me and gave me the wrong advice. What is the service? NOTE: stock of fasteners is woeful. Are they sorting it out? I've had good experiences with their Castle Hill store. I am very happy with the Makita electric chainsaw I purchased from them. Nobody gets my money if I don't get what should be in the box. Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others. They never get my credit card until I've checked the contents of the box. WebDescription. We stock the widest range of the worlds biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done. I have bought over the counter many times from at least 3 different Sydney based stores and can only agree with those dissatisfied with the service.By many I estimate probably 15 times or more.I only go back in hope that they have adopted a more serviced based, user friendly attitude. I rang them. I responded that that is against consumer law and was then hang up on!! I have bought over the counter many times from at least 3 different Sydney based stores. The only explanation I can think of they are a pack of crooks or they are about to go broke. This mob have the worse customer service I've ever encountered. I shop online mostly. Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others. ""Mate, I don't trust anyone in this world with my money, let alone at all.". Need to loosen up a bit mate. I rang the number provided, and got a really unhelpful lady. WebAbout Total Tools. Take it up with management and get a $30 credit or your delivery fee back. in the pictures that i uploaded i wiped down most of the white smudging tbh should have left it on before taking a picture of it https://imgur.com/a/kKI2vbZ, yeah just pretty much asking if this is to be expecting with a *new tool* or should i ask them for an exchange thanks everyone because paying 400 for it to have some cosmetic damage isn't fun like how do i even know if this is 100% new could have been a display item for all i know. This article will answer that question and more. (Also expect to hear alot of swearing). WebAbout Total Tools. By: Paul Paul K. Williamson Date: July 14, 2022 Who owns Sydney Tools? It was made 2 years ago, by someone who only posted once. I've never looked to see if my stuff complies with the Australian standards but now I've read this I will definitely look. Estimated Revenue: # Actual Fiscal Year End: ? I was contemplating purchasing a Hitachi cordless drill through Sydney Tools recently before getting tipped off about their particularly poor customer service. I expected to pay around $1400 for the kit, but was delighted when Luke did his homework and came up with a price of around $1300. They are citing there has been a glitch in the system. email below, and the order has not been dispatched. I printed out the stuff I wanted, went down there, got it all, and a freebie as well. Low stock availability in Australia forced me to buy from Sydney Tools and my experience turned out to be excellent. Again, it's a matter of being about your wits. AVOID SYDNEY TOOLS. Why "trying"Simply tell them you are going to raise a credit card charge backfor incorrect goods received and they will move their arse damn quick, Do not put up with crap service.Assert your rights. they had a sign up in the store that suggested they had a 5.0 star rating on google reviews. But in any kind of service, it is entirely not appropriate to refer to the customer as 'mate'. Won't bore you with yet another tedious story but a word to the wise just avoid. I don't think so, on the invoice they update the serial numbers and on my invoice they had the correct serial numbers (for the items I was sent) just one was missing and one the wrong model. I have the same problem as many here and on review sites, no email or notification to say item is not in stock and will be backordered, you just wait and wait, emailing them about it to find out what is going on is a waste of time and calling them not much better. I pointed out that this process should be on their website she said they 'couldn't' do that. I'm having better luck with gettoolsdirect.com.au similar prices to Sydney Tools, local store, and good customer service (so far). Why was there a second time if you were not happy with the resolution of the first incident? WebYou might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. Ive had a terrible experience this week with Sydney Tools North Lakes. Virtually all my power tools have come from Sydney Tools (I usually wait until they have a 'Free Shipping' special). In conclusion, I think you should do your own research on what tools you need and how powerful they need to be for the task at hand. Edit: After opening one tool (The drill driver) is obviously used, end of it is covered in dirt, sawdust etc still works so I guess i'll keep it for now. A product that arrives with multiple bits falling off it, is effectively dead on arrival and shouldn't even be turned onhttps://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. Had a bad experience recently with Sydney Tools. I have given up now, no response via email or phone. Couldn't have been happier. They had one drill left (skin only), two separate 2.0amp batteries and a charger. Never take the Sydney Tools 'bad staff attitude' personally. WebSydney Tools(ABN: 19 112 852 285) is one of Australia's leading and largest industrial tools wholesaler and retailer. Do not shop at sydney toolsVery evil placeFrom the boss to workersThey are bunch of crooksWorst experiance you will ever haveI walked out in total disgust Horrible place, Do not shop at sydney toolsVery evil placeFrom the boss to workersThey are bunch of crooksWorst experiance you will ever haveI walked out in total disgustHorrible place. Doesn't excuse Sydney Tools from not properly packaging the unit. Absolutely no axe to grind, just older, experienced and excited that one day I will hear some 'bullshit' I haven't before! Normally I tend to buy expensive tools or nothing at all. Email queries answered quickly for a couple of items I was interested in. It is now 8 business days (10 days including the weekend which they work Saturdays) since I placed my order with Sydney Tools.The items (Makita impact driver skin only and a bag) have still not been dispatched. Good luck getting an exchange. It is not only Sydney Tools; see my topic:/forum-replies.cfm?t=2383722. 1. The government should probably brush up on their websites, According to this, you are entitled to a refund if major fault like stops working www.accc.gov.auWhen you have a major problem with a product, you have the right to ask for your choice of a replacement or refundThis one might be a little vague, business could offer a repair if it could be fixed in reasonable time it doesnt do what you asked for and cant easily be fixed within a reasonable time, You can go to the manufacturer too if you wanted, so that would be one option You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, and this states you can purchase an item for your business since it cost less than $100k worth more than $100,000 purely for business use, According to this, www.qld.gov.auI would say ACCC trumps QLD Gov Consumer guarantees for goods do not apply to: goods you normally use for your business, According to this, LegalVisionConsumer guarantees under the ACL apply to B2B transactions, commonly where such transactions are under $40,000, I guess one big issue with tools is proving that one did not exceed its limits (not sure you can exceed the limits of an impact driver though, over heat the motor maybe). So, make a complaint:http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page?http://www.accc.gov.au/contact-us/contact-the-accc#complaints-and-enquiries. If there was I would of just paid with PayPal, or bought from Bunnings (it probably serves me right for being lazy as they are close), but alas, because there was nothing on their website I paid with card and got stuck having to wait days for the transactions to show up on my bank statement. (I must be at the board level by now).Surprise 30/10 the refund appeared in my bank account (they seemed unable to put it back into a visa card only take it out).So after almost 3 months, I have my refund!I can only guess that it needs owner approval for any refund. Won't bore you with yet another tedious story but a word to the wise just avoid. The Sydney Tools online price for the kit I bought was $100 more. These guys were taking forever to replyso I went ahead and bought a new compressor from supercheap auto. WebSydney Tools Pty Ltd was founded in 2005. There is a strong correlation with how much profit is being made and the level of service on offer. I can only speak from my own experience but I have bought many tools over the last 10 years or more from Sydney Tools online. I too shared your experienced when dealing with this merchant.I just bought a Makita Drill. I was never told and then promised a call back which never happened. Companies of questionable reputation, such as Sydney Tools, have significantly lower margins, so they do all they can to avoid dealing with these matters. Needless to say by the time it arrived to me the plastic was shredded, the boxes underneath have taken quite a beating and were falling out of the "packaging". I was then told that Sydney tool do not offer any refunds! I had to call them many times as my email was never answered. Given this was only a recent occurrence, I recommend you talk to your bank about it so that you get every dollar back. There really is a lot of horrible feedback about this particular company out there. Estimated Revenue: # Actual Fiscal Year End: ? I will never buy from them again. Was thinking of calling Sydney Tools and asking if they had the combo in stock first. According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former they had $100,000 in inventory on the shelves but had to spend 10minutes looking for $5 change.I wont be ordering online, but pick up is okPeter. My warning to you: SYDNEY TOOLS ONLINE ARE RUBBISH DON'T SHOP WITH SYDNEY TOOLS!! Not had to take anything back to either though so not sure what the returns process is like. There is no mention in their checkout process that if you are a new customer you'll go through this process and have your order delayed. It was $149. It will also give you some information on the history of this brand. "Alternative facts". SYDNEY TOOLS IS A DODGY COMPANYI see I'm not the only one that had such a poor experience except my experience with them has been 10x worse. WebTotal Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* JASON BEY Director and Secretary Financial Statements Simple. I wonder if they packaged up some one else's order into the parcel by mistake. Yes there prices are a bit cheaper but if something goes wrong In my experience I would say it is not worth the minor saving. That is against consumer law. The customer service was non apologetic yet somewhat rude and is the lowest level I have ever experienced from an online store. Here's my run down with Sydney Tools.Their Brookevale store is sweet, I've never had a problem there, the people are nice, helpful and they even give me discounts sometimes. It didnt come with any paperwork either.. I was told the engine was in stock and they happily took my money but it took 3 months of constant chasing and mucking around to get it to me. It's not that I need proof to discredit that person. Very nicely stacked rows and organised place, just like ALDI.10/10The rep tried to sell me a very quiet compressor after I bought the cheapest Orbital Sander suitable for my line of work, I came across. Cons. Only to be eventually told that the kit is on backorder. 10 days later I got the call telling me that their truck had been & the tool was ready for pick up. I went there today (Anzac Day) to buy some more tools for house repairs and had to wait a while because they didn't think they would have many people coming in. Metcash will own 85 per cent of Total Tools, less than a year after buying its initial 70 per cent stake for $57 million. Online business is tricky, you're either there or you're not. Flashy website, unusual service. There answer was that they buy them in bulk kits, separate them and put them all in large individual boxes so this must have been where they picked up the scratches. Again, it could be a factory second, but it's been in service for 6 months now without any reports of issues. He then included only $10 for shipping, via AusPost, which arrived only two days later (Sydney > Brisbane). I had an unrelated supplier do the same thing to me, faffed me about for two months with similar promises. Total Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. They Bosch guy on the phone looked at companies that were ordering from them and Sydney Tools kept popping up. WebTotal Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. I bought a welder and helmet from them recently online, well the wife did it for me. I've dealt with sydney tools quite a lot, i've only had one issue in all the time (product failure out of warranty by month which they replaced on goodwill) and they shipped out a replacement within the week. Their free freight deal is pretty good considering where I live and the associated costs. I second everything bad said about Sydney Tools!! **. Are Sydney Tools and Adelaide Tools the same company? I haven't shopped there as yet, but it will be interesting if negativity to this organisation continues. Google doesn't have reviews for the company as a whole, it has reviews for all the different stores, their reviews look to range from 3.5 to 4.5 stars. Worked out well, when the order was ready for click and collect, one of the staff members offered to drop it off home for me as he lived in the area. Not happy, but accepted as I knew I would use it anyway. It turns on but the power button is kinda broken and gets jammed one I press it in. These guys (Sydney Tools) have opened shop next door to Bunnings in Newcastle. I ordered the 12Ah batteries, and Luke even warned me that perhaps those batteries were a bit big for a cordless drill in terms of comfort and balance. Sydney Tools! button is kinda broken and gets jammed one i it... Consumer law and was then hang up on! size and scale where they can afford to self-insure in like... And helmet from them recently online, well the wife did it for me it was made years. Saw ) from the Brookvale store this morning you: Sydney Tools, good... Particularly worried about it so that you get what should be on their website said. Bey Director and Secretary Financial Statements simple Australia 's leading and largest industrial Tools wholesaler retailer... Off about their particularly poor customer service i 've had good service from Goodman. Years ago, by someone Who only posted once crooks or they are about to broke! You pay for but a word to the wise just avoid replyso went. Take your questions as a joke experience turned out to be in the system,. Only posted once only $ 10 for shipping, via AusPost, which arrived only days... To refer to the wise just avoid there a second time if you can did notice that the i... Shared your experienced when dealing with this company not the shipping charges or an apology feedback should share word who owns sydney tools... Anything to rectify the situation had one drill left ( skin only ), two separate 2.0amp and. Tools network, a national specialist tool and equipment retailer do anything to rectify the.... 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