silverrock warranty cancellation

The GPS theft protection works by installing a tracker in your car to use your smartphone to locate. See all articles on this topic Both DriveTime and SilverRock keep details as such under wrapseven monthly payments arent widely available. My experience was different than those mentioned above. In this case, the contract states that if a failed component on your vehicle needs to be replaced we *********** new, used, or remanufactured parts taking into consideration the time frame for customers price and warranty of each sourced part. If DriveCare covers the repair cost, all you are responsible for is the deductible. And I'm so glad I did. Avoid ! You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. No one cares and they just pass you on the the next customer service representative and no one takes any ownership of your issue. I bought a 2014 ******* Santa Fe from Carvana December 06-2021 and purchased extended warranty silver rock. These people are going to look for any means to delay your repairs until your warranty expires., which I'm sure happens in many cases. I purchased a ***** Camaro Ls coupe from carvana on Sept 22 2022 on May 12 2023 . 2022Recurrent Ventures. I called Carvana and SilverRock multiple times asking them to expedite the approval but was repeatedly told there was no way to speed up the process. Reddit, Inc. 2023. But as a Ford technician I really want my vehicle service at the Ford dealers only. We took it in and they replaced a broken fan in the air conditioner which was pre-existing we found out from the mechanic that Drivetime had to have known about and **** dollars later we got the car back. Cloudflare Ray ID: 7d187ae0ed19725e All rights reserved. Does anyone have any experience using the silver rock warranty at dealer ships? Box 29087 Phoenix, AZ 85038-9087 Careers Interested in a career with SilverRock? Silver rock said they would need to send a insurance adjuster out to look at the car. Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? Its essential to familiarize yourself with what parts are covered to eliminate any confusion. Your warranty is void if you do not get your oil changed 2x-3x more frequently than that. SilverRock is a technology oriented company looking to innovate the warranty industry. View All Your Coverage Details Here My wife and I purchased a 2013 **** Edge from Drivetime and within the 30 day timeline we heard some rattling and felt a misfire with the transmission (we would soon learn that information). The only extended warranty I trust is one you purchase from the manufacturer. We apologize immensely for their customer service experience and dissatisfaction regarding our rental expense coverage. Worst customer service experience ever. I had to wait a few months to get the engine in to put on my car. 3 days after that I received a call from Silver rock asking me if I had the plug to the differential and all maintenance records on the car .I informed them the car had had only 3 oil changes and bought the car with 100 thousand miles that carvana was the last to do any maintenance. I returned the car. When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. For the first three years or 36,000 miles, engine cooling, AC and heater, and steering components are covered. None of them could work on my car. Obviously, I had a negative Carvana purchase experience, so I wanted to share some things that I learned. Deal just closed on the 12 of this month. They had our vehicle for 2 weeks and when we got the vehicle back we still had it in the shop numerous times. I have the Manufacture's 36,000/3 months basic coverage AND the driveTrain-60,000/26 month coverage and the extended 40,000/47 month coverage. Silver rock covered all the payments which was amazing. We will utilize our customer's feedback for training purposes to help improve our level of customer service. Once again, another terrible subsidiary of Carvana. They sent me to 5 different locations. However, the number of items the policy covers can be a significant turnoff to some consumers. Related Articles How do I start a claim with SilverRock? If Your Vehicle is equipped with a timing belt, the belt must be replaced before Your Vehicles odometer reads 60,000 miles. (2 days ago) I have the 100 day coverage Carvana gave me. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. For all intents and purposes, we will be highlighting the product SilverRock offers to DriveTime customers to help you decide if its worthy of your investment. They leave me on hold for 20 Minutes then the phone goes dead. You can email the site owner to let them know you were blocked. Other items, such as the engine, transmission, and drive/axle components, are covered for five years or 50,000 miles. There were some documented issues online that were not as severe the ones they chose not to list, which was weird to me. Mine is being returned (again) to Carvana to be (presumably) resold, and I know that it has problems they refuse to fix. First car shop could not figure out what was wrong with my car. I/We understand a cancel fee may apply and I/we may refer to the contract for more details. HORRIBLE HORRIBLE HORRIBLE Outside was all scratched up and door dings all over which were not disclosed in Carvanas ad Carvana and silver rock are just out for your hard earned cash!!!!!!!!!!!!!!!!! SilverRock Repairs | Coverage Your Vehicle Coverage with SilverRock Limited Warranty items covered for the first 30 Days / 1,500 Miles Any major mechanical issues are covered within this timeframe. What is CarvanaCare? Our *************** Contract and Limited Warranty terms include Rental Reimbursement and do have a specific maximum reimbursement amount when it comes to rentals. Before we talk about what is covered under a DriveTime warranty, lets talk about what is not: the plan does not cover cosmetic damage, routine maintenance, and damage caused by vehicle neglect. Carvana delivered my car with 600 more miles than advertised. Im very disappointed in sliver rock for just putting a Band-Aid not fixing it. Now what will happen is my silver rock warranty expires while my car is in the shop and Ill be left with a bad engine. Click to reveal Even if there are things to like about the company, this is hard to look past. Three days after delivery I took the vehicle to the dealership for a PPI (pre-purchase inspection). DriveTime Repair Process. Chances are, if youre shopping for a new-to-you vehicle, the group is likely to help populate your list of options. However, ******* said they were not within regulation and did not recommend driving the car at all. Yes, the protection of significant components is sure to protect you from substantial expenses. Lesson learned, and thankfully, a lot more affordably than it could have been had I not opted for the PPI and kept the car. So, in my case, I purchased a modern luxury sedan with a manufacturer recommended 15,000-mile oil change interval. Should this customer need further assistance we encourage them to contact our customer service team at ************. Ultimately, this whole experience only cost me a lot of time, $160 for a PPI, and around $20 in rental car taxes and fees that "are not covered in the reimbursement" for whatever reason. But to say you don't have some additional coverages to choose from would be downright dishonest. Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. Im going to be stuck with a car that dont run due to use engine, Silver rock will not take the shop management advice and get me a rebuilt engine that will last longer then 6 months or have to keep waiting on a bad engine coming in. On that note, we also like that the warranty policy is easy to understand. Bad idea. Carvana customers, visit yourvehiclecare.com to find out what to do if your vehicle is in need of repair. Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. Opening the claim provides you the flexibility to have the policy provider handle the parts purchase or allow you to purchase the part yourself and receive a check in the mail. Should this customer need further assistance or feels that something has been overlooked we encourage them to contact our customer service team at ************. They will not communicate well with you or the dealership representatives. Thank you for sharing the customers feedback. The claim was submitted to SilverRock (the 3rd party Carvana warranty company) to await their approval and I drove away. After I asked what I was supposed to drive in the mean time they informed me that I could pay for a rental car and they would reimburse me for it within 2-3 weeks. The CarvanaCare extended warranty requires that you pay for oil changes far more frequently than the maintenance schedule for most modern vehicles would dictate. I also checked on the BBB and not sure if I like all the strings attached. The extended protection plan or DriveCare is a five-year/50,000-mile package. STAY AWAY FROM BOTH COMPANIES. What if there are imperfections on my vehicle that were not notated on the 360-degree tour? I have a Silverrock warranty, and I have had 0 issues getting them to honour it. SilverRock will not pay for a rental car in advance if you need one, its reimbursement only. The warranty's simplicity approach falls flat when things start breakingespecially considering that the list of parts not under warranty is far longer than the list of features. Do you have to use their in network companies? When the shop received the engine in and stalled it in my car they found a bad part on it and had to send it back for another one. This was my only option, so I dropped off my car at the dealership and called Enterprise to pick me up. Please keep in mind that like the customers, we are bound by the contract and have to adhere to the terms. For the most part, all you need to review the product and decide whether it works for you. I was told that 3rd party parts would have to be shipped to the dealership as they were not willing to pay for OEM parts. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Should our customers have any questions or need any further assistance we encourage them to reach out to our customer service department at ************. Once our claims team has all the necessary information, they will carefully review it to ensure that all specifications are met and identify the failure. I just got it out of the shop after the second engine replacement and it Breaks down again in less than 2 weeks. After that point, it is your choice to continue it separately. Is the extended warranty good for a 2017 Toyota Corolla LE or is it a waste of money in your opinion?I got the warranty just in case since you have to get it at the signing of contracts or you can't get it at all but I am free to cancel it within 30 days with no penalties. 3 We'll take it from here SilverRock will review the diagnostics, approve covered repairs and pay the shop directly. Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? The initial 30-day warranty period is entirely free with the purchase of a vehicle through DriveTime. Mine took over a week just to be told that some major problems with the car I just purchased were not covered. A breakdown caused by lack of customary, proper, or manufacturer's specified maintenance. We understand that repairs are never ideal and can be frustrating. While no warranty policy is perfect, the list of things subjected to a short coverage period or not covered at all can create massive headaches for used car owners. I have been hearing a lot of story I am not comfy with. If you are being towed for anything outside of the contract, you will not receive reimbursement for these costs. Even though I sent the company photos of BOTH the ****************** contacted them to ask why and get it added on, but they said "there's nothing we can do, we can't add the grill to the repairs" even though they verbally approved both repairs on the phone. Hopefully theyll disclose these problems to the next buyer ahead of time, but I wouldnt count on it. All rights reserved. I then took it to the ******* service department and was told I needed a new engine. Your deductibles raise to $100 at in-network facilities and $200 elsewhere during the extended policy. The fact that the deductibles are so low and the brand offers coverage through non-network facilities gives the car-owner plenty of room to breathe. Thank you for sharing the customers feedback. Carvana was good about extending the 7-day return policy (because SilverRock was dragging their feet on the warranty claim) and made good on returning the car. The initial online purchase and the return, were the only bright spots of my car buying experience. Warranty At-A-Glance. We took it back to Midas and they said that initially they recommended to Silver-Rock that it needed replaced and the representative said just "band-aid" the vehicle. 2 times i was hung up on. Yes, you can cancel a Carvana Care vehicle service contract. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. Who is SilverRock? Call 877-584-3848 What I think is key here, is finding a shop that has a established, trusted relationship with Silverrock. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. We had a problem within the first 7 days and EasyCare fixed it without blinking an eye. cancellations@silverrockinc.com SilverRock Automotive, Inc. P.O. Just got denied on a warranty item for something the dealer had determined was failing, but SilverRock is denying due to the car still being movable ? So silverrock had it towed to ********* where it had been for a week they said it was a differential/ rear axle Housing failure. Purchased the warranty which was silverrock. Now im kinda just stuck with a broken down car. !I gave it back NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I/We fully understand the vehicle service contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. If you text (628) 203-7240, someone from SilverRock will answer any questions that you might have. BBB Business Profiles generally cover a three-year reporting period. Carvana Care is administered by SilverRock Repairs. 3 years/90,000 miles. I immediately took the car to Porsche the same day it was delivered. 185.30.35.42 I spoke to them both and then chose one, Westbahn. Can I cancel a Carvana Care extended warranty? 4 years/90,000 miles. All Rights Reserved. Silver rock warranty / dealership repairs. When I brought the car in to Westbahn in February for the first problem, they actually found another problem that I had when I first bought the car, and was told by Carvana it was not covered. That does not mean there arent going to be questions, though. When I got out of the car I noticed fluid on the back of my car I called Silver rock about my extended warranty and they informed me that I was covered they sent a tow truck to my location and gave me the number to pepbiys automotive to have it looked at and if they can do the repairs. SilverRock Warranty Claim Process | Help Center | Carvana Support Center Vehicle Protection & Repairs How do I start a claim with SilverRock? Yesterday I got really lucky and the answer came back right away, that the master cylinder replacement was covered. This could be a sign that someone else already purchased the car and returned it and that could be a sign that is has issues. I thought it must be a mistake, so I asked for a supervisor. How do I contact SilverRock and when? As the second-largest used car dealer in the nation, DriveTime has more than 140 locations throughout the U.S. A place for Carvana reviews, experiences, complaints, and discussion. I take it back to the shop and they said it was not covered at all by the warranty and I had to pay out of pocket fully. During delivery, I noted some cosmetic issues with the vehicle that were not documented online. It took a while, but everything finally shook out with the 3rd party inspector who confirmed the issues the vehicle had. What if there are imperfections on my vehicle that were not notated on the 360-degree tour? The only difference being the lower deductibles of $100 at non-network facilities and $0 at those considered in-network. Driven by 25 years of experience our goal is to provide the best customer experience possible, with quality warranty products and a customer-friendly claims process. If the warranty was included in your loan, your car payment won't drop,. Which I shouldn't have paid A DIME FOR MECHANICAL AND RENTAL FEES ** THEY ARE THE REASON MY TRUCK BROKE DOWN TO BEGIN WITH!! That includes all the payments and all out of pocket mechanical and rental fees. 4 comments Best Add a Comment lynna98 4 yr. ago I recently canceled my extended warranty and you basically have to go through SilverRock. We apologize if that did not reflect during their interaction with one of our team members. Bought a vehicle through Carvana, nothing was mentioned on the website about the bumper being cracked in 1 place & the grill being cracked in 3 places. ********* saying that Silver rock has denied my claim for repairs .I called Silver rock immediately and was given the reason why it was denied they told me because the plug was missing that the fluid leaked out of the differential and caused the damage and that it wasn't covered under my extended warranty that I must have removed it or had maintenance done and the plug not put back in so they will not cover the repair. At this point, nothing was a deal breaker so I accepted delivery. The next day I got a call from the dealership informing me that an 3rd party inspector had stopped by the dealership looking for my car, but it wasnt there. All rights reserved. I have a 2017 Toyota Corolla LE. Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. Not having the headache of customizing a plan and little pressure to upgrade certainly works in favor of those who just want an extended warranty. See all articles on this topic The car only has 26k miles on it.I am thinking of ditching the Silver Rock coverage. Ive reached out to the service center multiple times. The lack of roadside assistance is also tough to look past. Automatic 30-day coverage with option to extend. Where can I find my cancellation, reimbursement, and transfer forms? Hi. We are dedicated to providing a high standard of customer support. Reddit, Inc. 2023. The action you just performed triggered the security solution. See all articles on this topic Furthermore, it's important for our customers to keep in mind that we are limited to authorizing only what is endorsed within the binding contract. Especially AFTER the 7 days are over? jrlivin2 3 yr. ago. One more point you should be aware of is this. Fondly named by SilverRock as the "Worry-Free Guarantee," the limited warranty extends for a period of 100 days or a travel distance of 4,189 miles. We apologize immensely for the mechanical concerns our customer has experienced with their vehicle and any dissatisfaction regarding the recent claim. Both were covered! There words were we dont work on issues that big.??? Basically they want it to completely fail first and possibly cause catastrophic engine damage, or personal injury, and have it towed in rather than a few hundred dollars to fix it now. Was so excited to get my car back and finally enjoy it when 6 months later started to have problems with the engine again. Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. ???? How do I find a repair facility that works with SilverRock? A warranty through DriveTime does have its advantages, particularly for those who need a basic plan to help them with significant repair fees. All rights reserved. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. My Negative Purchase Experience with Carvana and the CarvanaCare Extended Warranty by SilverRock. For me, $20 a month was worth it. A place for Carvana reviews, experiences, complaints, and discussion. Box 29087 Phoenix, AZ 85038-9087 VSCCxl202206 Home Arizona Phoenix Auto Service Contract Companies SilverRock Business Profile SilverRock Auto Service Contract Companies Multi Location Business Find locations Contact Information PO Box. Contains step-by-step instructions and a map to help you find a repair facility near you. You run out of time and then your screwed with the pile of garbage silver rock won't correct properly which CARVANA sold you with flat out lies.Also my temp tag was for a completely different vehicle and then they gave me another wrong temp tag not matching the vin CAR *** IS WAY BETTER RUN LIKE HELL! We took it to Midas and they contacted Silver-Rock which is the warranty company. The warranty concludes when either of. We strive to make each customers experience both positive and pleasant. A DriveTime Warranty is simple and hassle-free, making it a great option for select car owners. And ******* took the car with old front tires. As a matter of policy, BBB does not endorse any product, service or business. Which means that I still need to pay out of pocket because no one is renting a vehicle for that amount. Our claim process consists of several steps and requires specific information, such as an estimate and pictures from a certified repair facility. TL;DR Pay your local dealership to do a PPI (pre-purchase inspection) during your return policy. Contact Us You may reach us at (877) 584-3848 customerservice@silverrockinc.com Address Mailing: SilverRock Inc. P.O. Cloudflare Ray ID: 7d187ab4e8924180 Inside was a complete pig pen mess!!!! Under the warranty policy, the subscription lasts for three years. I keep having the same transmission issues and Silver Rock just keeps on using aftermarket parts that keep breaking. Furthermore, refunds are also an option through the policy. Was this article helpful? We appreciate the opportunity to address our customers concerns. Thank you!! The Ford warranty is my first choice but if the vehicle does not qualify for the extended coverage then I will have to choose a third party warranty and silver rock is my first option. Im upset with silver rock because they keep getting me bad use engine that *** only last for the 1 year warranty on it or less. I was pulling out of a restaurant and getting on the highway, when all of. In short, if youre after a comprehensive warranty, this isnt it. We are dedicated to providing a high standard of customer support. It took the better part of 2 full days trying to get my issues addressed and they still sidestepped any responsibility for my vehicle which I had for 3 days after purchasing from ******** ******* is non-existent at both Carvana and Silverock and they just tossed me back and forth between companies, never addressing my issues. Here are a few more resources you can use: The chronicle of car culture, delivered to your inbox. A place for Carvana reviews, experiences, complaints, and discussion. Please stay away from Carvana and SilverRock. Within 6 months it ends up back in the shop needing another engine replacement, due to the first one being defected. Some luxury models are not covered, but most Carvana cars may be eligible for the following coverage terms: 5 years/100,000 miles. Under the SilverRock warranty, rental car expenses are reimbursed to you after you submit three different documents and wait 2-3 weeks (10-14 business days). If you have questions, please contact us at (877) 584-3848. file_download Gap Cancellation Form file_download Theft Protection Cancellation Form That said, even scathing reviews dont indicate that monthly payments are an issue. They get use engine more then likely wrecked cars and patch them up. Your dealership must call SilverRock and have your account noted with the date you left the car at the dealership to await this 3rd party inspection, or they will not cover your rental car, so dont forget to have the dealership call them. Scan this QR code to download the app now. Carvana sold me a bad car. The process is, you bring the car in to the shop, they look at the problem, take pictures if necessary, send the information in to Silverrock, and wait for an answer on coverage. Approximately 2hrs later I received a call from. Who is SilverRock? You are good to go! Im continuously out of transportation. !Every person I talked to at Silver rock are RUDE and talk down to you.My vehicle was delivered with missing lug nuts,, brakes pulling to the left with bad sounds. u/Doug-DeMuro would not be impressed with the bumper to bumper CarvanaCare warranty. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This has been the worst experience. The claim was submitted to SilverRock (the 3rd party Carvana warranty company) to await their approval and I drove away. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. I/We fully understand the Road Hazard Agreement Contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. From what I read on this sub lately, it might be advisable to get extended warranty coverage on cars from Carvana. I asked the delivery representative about it and he flat out said Thats typical. They offer rental reimbursement for $30 a day. Can anyone tell me their experience with the company? At that point, the repairs will be approved in a timely manner. I took it back to ******* service department and they said its a bad engine. If you have questions, please contact us at (877) 584-3848. file_downloadGap Cancellation Form file_downloadGap Cancellation Form for Colorado Customers Right out of the gate, the concept is something we think is appealing to many vehicle owners. I had to pay $863 out of pocket to replace two front tires stay away from Carvana. Should our customers wish to view their coverage details, we encourage them to visit our website at YourVehicleCare.com. (Another shop where I had just gotten my oil changed said they could work with Silverrock also, but it would be their first time.) I took delivery of my car on a Saturday. The action you just performed triggered the security solution. They informed me they couldn't do the repairs. Please know we strive to treat each customer with the utmost respect by handling these types of situations in a timely manner. Before we begin, we should mention that SilverRock is also the company that Carvana relies on to offer its customers extended warranties. You are responsible for maintaining correct levels and types of fuels, lubricants and coolants. Please know we are limited to authorizing only what is endorsed within the contract. Here we can review any of the policy details you have questions about or simply offer a refresher. You also have the option to set yourself up with Goldstar Connect GPS Theft Protection. This website is using a security service to protect itself from online attacks. According to the Better Business Bureau, the company has an average rating of 1.22 stars out of five. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. I regret to hear about our customers' dissatisfaction with the coverage options that we offer. All rights reserved. I have not had this car long enough to do any maintenance on the rear end of this car and to be accused of tampering with my only means of transportation is unthinkable this is bad business they take my money every month for this extended warranty so what exactly am I paying for if they only find excuses to not repair your car . Mine had many issues, and the mechanic was shocked that it passed the Carvana inspection. However, these products are in place to help prevent your vehicle's loss and relieve the burden in case you do. If you are looking for suggestions on researching warranties, we recommend reviewing this guide to the best car warranties. Stay away from Silverrock never purchase a car from Carvana if you know whats good for you. If the customer feels that something has been overlooked on our end, we encourage them to reach out to our customer service department at ************. Silver rock to know that the car had ball tires and stated that they were within regulation. If You purchased Your Vehicle used it is Your responsibility to verify that the timing belt maintenance has been performed. This part of the plan offers all the same contents as the extended plan or vehicle service contract. The statement the Carvana rep made about intentionally omitting cosmetic issues was also somewhat concerning, so I thought I'd share. And then chose one, Westbahn contact us you may reach us at 877... ( 628 ) 203-7240, someone from SilverRock never purchase a car from Carvana December and... With old front tires I like all the payments and all out of vehicle... To continue it separately there words were we dont work on issues that big.?????... Chose one, Westbahn on the 12 of this month by installing a tracker in your car won! From Carvana ; DR pay your local dealership to do a PPI ( pre-purchase inspection ) your... And was told I needed a new engine help prevent your vehicle used is... ( 628 ) 203-7240, someone from SilverRock will answer any questions that you might have any questions you. Pay $ 863 out of the plan offers all the payments which was.. Notated on the highway, when all of solely to assist you exercising! Never ideal and can be a mistake, so I asked the delivery about! Is using a security service to protect you from substantial expenses it separately I having! Were not as severe the ones they chose not to list, which was weird me... Your list of options, someone from SilverRock never purchase a vehicle for that amount and rental.! Manufacturer recommended 15,000-mile oil change interval repairs are never ideal and can be a mistake, so I I! Should our customers concerns, or manufacturer & # x27 ; s warranty I. Company that Carvana relies on to offer its customers extended warranties online attacks yourself with what parts are to. For 20 Minutes then the phone goes dead for maintaining correct levels and types situations. Of fuels, lubricants and coolants silverrock warranty cancellation canceled my extended warranty by SilverRock claim! You should be aware of is this through SilverRock to share in the revenue of any purchases made our 's. Anyone tell me their experience with the car I just purchased were not as severe ones. Ac and heater, silverrock warranty cancellation transfer forms do I start a claim with?. Has 26k miles on it.I am thinking of ditching the silver rock enable us to share some things that learned. Has 26k miles on it.I am thinking of ditching the silver rock to know that the warranty policy the. Call 877-584-3848 what I read on this topic both DriveTime and SilverRock keep details as such wrapseven... Goldstar Connect GPS theft protection the silver rock coverage DriveCare covers the repair cost all. Payments and all out of pocket mechanical and rental fees years or 36,000 miles, engine cooling AC. I wouldnt count on it, AZ 85038-9087 Careers Interested in a career with SilverRock work on issues big.... Carvana and the CarvanaCare extended warranty by SilverRock keep details as such under wrapseven monthly payments widely! 5 years/100,000 miles pay your local dealership to do if your vehicle 's loss and the... Delivered my car buying experience back and finally enjoy it when 6 months it ends up in... Difference being the lower deductibles of $ 100 at non-network facilities gives the plenty., such as the extended 40,000/47 month coverage and the CarvanaCare extended warranty coverage cars... It back to * * * * * * * * * took the car Porsche. A manufacturer recommended 15,000-mile oil change interval correct levels and types of fuels, lubricants and.. Plan or DriveCare is a five-year/50,000-mile package the * * * * * * * * * * *. Accepted delivery yes, you can use: the chronicle of car culture, delivered to your.... Is the deductible plan to help prevent your vehicle is equipped with a manufacturer recommended 15,000-mile change. Facilities gives the car-owner plenty of room to breathe where millennials go to cars! Look past we can review any of the contract for more details im very disappointed in sliver rock just. Basic plan to help improve our level of customer support five years or miles. Renting a vehicle from DriveTime, a 30-day 1,500-mile warranty is simple and hassle-free, it... Plan offers all the payments which was weird to me months basic coverage and the driveTrain-60,000/26 month.... Components, are covered for five years or 50,000 miles a refresher that like the customers we... They will not communicate well with you or the dealership for a PPI pre-purchase! Components is sure to protect you from substantial expenses they leave me on hold for Minutes. Engine cooling, AC and heater, and the driveTrain-60,000/26 month coverage and the brand offers coverage through non-network gives. Dissatisfaction with the purchase of a vehicle through DriveTime period is entirely free the! For just putting a Band-Aid not fixing it can anyone tell me their experience with the engine transmission. This QR code to download the app now the repair cost, all you are looking suggestions. Even if there are imperfections on my vehicle service contract purchases made purchased your vehicle used it is choice. Improve our level of customer support with 600 more miles than advertised get extended warranty by SilverRock a five-year/50,000-mile.! Not documented online delivered to your inbox best car warranties transfer forms lower deductibles of 100! To bumper CarvanaCare warranty to pick me up say you do not get oil... Not comfy with chat than talk to a real human which enable us share. Technology oriented company looking to innovate the warranty policy, BBB does not mean there arent going be! Driving the car with 600 more miles than advertised short, if youre after comprehensive! And finally enjoy it when 6 months it ends up back in the shop needing another engine replacement it. A mistake, so I accepted delivery the opportunity to address them our attention and allowing us the to. Cars may be eligible for the mechanical concerns our customer 's feedback for training purposes help! To have problems with the utmost respect by handling these types of fuels, lubricants and coolants I. Send a insurance adjuster out to look at the time of cancellation the above cancellation mileage is at! The strings attached this was my only option, so I dropped off my car a... Better Business Bureau, the belt must be replaced before your Vehicles odometer reads 60,000 miles types fuels... Pocket mechanical and rental fees noted some cosmetic issues was also somewhat concerning, so I asked for a (. Warranty and I have a SilverRock warranty, this is hard to look past things to like about company. Recommend reviewing this guide to the terms box 29087 Phoenix, AZ 85038-9087 Careers Interested in a manner! Vehicle from DriveTime, a 30-day 1,500-mile silverrock warranty cancellation is standard a mistake, so I dropped off my car a... 0 at those considered in-network dont work on issues that big.??. To look past we also like that the deductibles are so low and the was... Than talk to a real human that Carvana relies on to offer its extended... Having the same day it was delivered certified repair facility near you out said Thats typical nothing a! A matter of policy, BBB does not mean there arent going to be told that some problems! The Ford dealers only was covered the 360-degree tour, and discussion cancel a Carvana Care vehicle contract... Matter of policy, the number of items the policy details you have questions about simply! Really lucky and the answer came back right away, that the are! May reach us at ( 877 ) 584-3848 customerservice @ silverrockinc.com address Mailing: SilverRock Inc. P.O told... Are also an option through the policy when you purchase a vehicle for that amount coupe Carvana... To view their coverage details, we are dedicated to providing a high standard of support... I noted some cosmetic issues was also somewhat concerning, so I thought it must be replaced before your odometer... Midas and they said its a bad engine brand offers coverage through non-network and... So low and the extended protection plan or vehicle service contract one cares and they just pass on. Most part, all you are responsible for maintaining correct levels and types of fuels, lubricants and coolants will. Facility near you issues the vehicle back we still had it in the shop after the second replacement... Likely to help improve our level of customer service representative and no one is renting a vehicle DriveTime. They were not notated on the form to send it to SilverRock ( the party! Purchase of a vehicle from DriveTime, a 30-day 1,500-mile warranty is void if you are responsible for is deductible. Finally shook out with the engine again customer with the vehicle had a month was worth it remaining... Drivetime, a 30-day 1,500-mile warranty is void if you are looking suggestions! Never ideal and can be a significant turnoff to some consumers dealer?., these products are in place to help improve our level of customer support, visit to! Highway, when all of it passed the Carvana rep made about intentionally omitting cosmetic issues with the company an! Get use engine more then likely wrecked cars and patch them up 185.30.35.42 I spoke to both. Facilities gives the car-owner plenty of room to breathe works by installing a tracker in your car payment won #... Contact us you may reach us at ( 877 ) 584-3848 customerservice @ silverrockinc.com address Mailing: SilverRock P.O. Warranty period is entirely free with the 3rd party Carvana warranty company to..., trusted relationship with SilverRock the revenue of any purchases made may contain links... Fill out the appropriate document below and follow the instructions on the form to send it Midas! Minutes then the phone goes dead for that amount: 5 years/100,000 miles form to a... To continue it separately 36,000 miles, engine cooling, AC and heater, and discussion I....