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There is no one I can speak to. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. I even tried to take a person off and they wanted 214?! As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Thank you for booking with Direct Ferries. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. We are both english and always lived in England Direct Ferries have no phone available to discuss. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Please don't hesitate to contact us, if you have any queries. Please don't hesitate to contact us, if you have any queries. But apparently they said they have no record of it. I immediately tried to cancel but of course they are refusing to allow that. Go directly to the companies providing the ferries. Please note that online requests for ticket changes can only be processed during business hours. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Certainly worth trying your luck. Anyone can write a Trustpilot review. Buying a ticket was easy but now to see how the experience on board will be in a few months! How we will print them is our big mystery, maybe they will work from a phone. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. 2-3 Three Rivers Business Centre, Felixstowe Road. They said it would take 48 hours to confirm. 96% of travellers recommend this experience. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Thousands of top-named brands Direct Ferries - More We are very sorry about the issue. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! Please note that a small cancellation fee of 6 (euros) per booking applies. Holiday:Monday 17 th to Friday 28 th October 2022. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. pack jumper cables, ice scraper, warm clothing, snacks and water. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. If I enter a wrong license plate number, is correction required? In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. having to cancel the chair, which then allows you to book a cabin. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Refund requests must be submitted prior to the product expiration date. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Due to data protection laws were not able to process cancellation requests by email. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. This company is totally unreliable and impossible to contact. How cool is that? Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Our customer support team will be happy to help. I was referring to the company changing their cancellation terms retrospectively. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. You can compare the best prices from all train lines and book online directly with Wanderu. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. For contact details visit our contact us page. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. You can also discover ports and routes available. We are both english and always lived in England Direct Ferries have no phone available to discuss. So cross. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. EVER! You are using an out of date browser. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Just as a point we had terrible problems with A ferry and will never use them again. You can amend your booking online if you have an account with us. Estimated growth return on investment of at least 8%. Way better to just buy the tickets directly from the ferry companies themselves! -10 min from Costa da Caparica by car -8 min from Cova do not clear. Just going round and round in circles with their staff via email. I have already picked up my ferry tickets. When cancelling via phone or email the cancellation fee is 30/35. Seattle, WA 98121-3014. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. Companies can ask for reviews via automatic invitations. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. I have NOT picked up my ferry tickets. Months later, it is impossible to get a refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. WebWill I get a refund if I cancel my booking? When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Can I convert my ferry ticket to an open ticket? Direct ferries is refusing a refund even though we are in lock-down. These hydro boost systems are even smaller than the 12' boosters in use currently. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Really poor service - i would have nothing to do with this company. Dont understand that. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Choose euro tunnel best service. Some of the add-ons on this site are powered by. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. The prizes changes after you first buy the ticket. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. Please send any questions or comments to: help@poferries.com or submit an enquiry. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Dear customer, Many thanks for your feedback! Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. It is impossible to contact them and they are basically holding my money! It is also important to mention that open tickets are usually non-refundable in case of cancellation. like what ? With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Follow us on Twitter for the latest WSF information! COVID-19 Information
According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. !Their phone number is turned off for incoming calls!!!WHY????!! Scammed our group of 12- Disgusting company. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. They never respond to mails and have no phone number. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. No additional administration fees will be charged. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). I tried to amend my booking several times. WebWill I get a refund if I cancel my booking? It's now a month later and they still haven't Buying tickets went pretty well online. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. UNITED KINGDOM. If you do prefer to contact us in writing, our postal adress is: If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Could be a little clearer to help new customers. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. We did so with Britanny Ferries. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Thank you for booking with Direct Ferries. Londra, Inghilterra, Southampton SO19 6AJ England. The account will stay blocked until dispute will be resolved. Tried to call DF with a number provided by Stena - phone disconnected. They said they would check it out. Tried to contact by telephone- dont take incoming calls. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. The reservation is only related to Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Not using e-file? Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! How long does it take for the refund to appear in my bank account? Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. If you make a mistake when booking online, you can cancel your booking at no cost We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Verification can help ensure real people write reviews about real companies. WebScore: 4.3/5 (13 votes) . Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Direct Ferries are trying it on, (with your money). Will not book with them again. Compare prices, times and shipping companies for your ferry using our price search. The booking process was smooth and simple to follow. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. WebIf you decide that you do not wish to keep the building. Ferry delay compensation. I would recommend that no one uses Direct ferries. To get to other parts of Desaru, you can easily book a Grab. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Please use the contact form on our website to request a ticket change. The travel agent will stamp and cancel your tickets. Please also note that the refund amount depends on the policy of each ferry company. Thanks. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it There is no contact number on the website to ring. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Terrible service, maybe not a scam but don't use them. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Hi Team, Hope you are well! Rent-to-own and financing options allow you to get the trailer you need within your budget. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line It's now a month later and they still haven't refunded me! I made reservations Have not noticed the website asking me for ages upn the original booking. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Reviewed 18 September 2020 via mobile. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. For account users: To log into your account click the sign in link at the top of. You can't even speak to a real person on the help/chat box. Prices are life and always changing. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Date of experience: March 2022. Add passengers: pay for additional passengers. It goes against our guidelines to offer incentives for reviews. Diabolical way to treat disabled, limited income people , or even anyone!! Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Kind regards, Maya from Direct Ferries. No questions have been asked about this experience. So now I just lost my money, because of their incompetence. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Find out how we combat fake reviews. I am writing to seek your support and look at this matter with sensitivity and compassion. Please note that we can be contacted through our contact form on our website. Needed to change tickets. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Kind regards, Maya from Direct Ferries. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund We are easy to contact through our contact form on our website. Bought wrong ticket because they shower wrong results. Please react urgently on my requests. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. There was nothing from you at all. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. WSF is the largest operating public ferry system in the US! According to Desaru Coasts website, therell also be a bus station coming soon. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. This is my first negative review for a company. Dover You can check the status of your refund using IRS Wheres My Refund? Please don't hesitate to contact us, if you have any queries. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. However, if you are traveling internationally, you may not be allowed to board the ferry. Bookmark. Can I cancel them and get a refund? six hours for a journey of more than 24 hours. They will look after you - Direct Ferries arent interested! Dear customer, Many thanks for your review! Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. due to bad weather conditions, strikes, etc.). It was actually in USA dollars so my trip cost 1200 which is extortionate! I will rather swim than use the useless company again. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Refunds are always issued to the same credit / debit card that you used for your booking. Seriously this is basically a scam. Our team will cancel your tickets and process your refund request. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. We remain at your disposal. Stay away. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. No refund will be given. The process also differs if you have already checked in online and got your boarding card. Do you mean direct ferries are trying to alter the contract or the op?. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. more. or submit an enquiry. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. What terms and conditions apply on my ferry ticket? WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Revenue impacts the experiences featured on this page. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Having help to step onto and off the boats were very helpful and appreciated. The transaction currency used on our website is the euro (). General Inquiry/Feedback Request a Refund He arives at the harber of huelva today and they say to him that the boat is fullly booked ? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Click on a category below to reveal the related questions. Find out how we combat fake reviews. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. It may not display this or other websites correctly. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. I will never use this company again Report this review Anyone can write a Trustpilot review. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. The website is also easy to use. Made the booking and ended up feeling very happy that it was so easy. Ferryhopper applies a small modification fee of 6 (euros) per booking. The matter is starting to get urgent, but still no response. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location.