"This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. -Explore the world's largest selection of events. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. 5.4 Making Adjustments. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. I understand the answer but I dont like it. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. NSW Fair Trading investigating Viagogo for unlawful behaviour. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. Your IP: Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. 2.15 Claims under the viagogo Guarantee. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). 4.2 Stolen Property. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 2.1 Requirements. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Join millions of happy customers that have attended their favourite events, thanks to viagogo. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. PLEASE REPORT THEM TO PREVENT MORE VICTIM! It has been fined in Italy and . I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . We often link to other websites, but we can't be responsible for their content. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Minister for Small Business. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. 6.10 Notices. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Contact @viagogo over social media Set up a Twitter account. you might incur adebt to the Commonwealth. (We were shopping for tickets in section 123. 6.3 Allocation of Risk. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. We may also first deduct any amount you owe us from any amount we owe you. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Read more:
But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. What is the viagogo complaint handling process? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. 3. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. To sell tickets, a Seller lists the tickets in the Site database. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. 2. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. After you raised a dispute did paypal stop or refund deduction from card? In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Yes! The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). There are limited situations where refunds can be granted. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing.
Sellers who commit to send tickets directly to viagogo are not required to confirm the order. The "on its site" disclaimer that followed was in a distinctly lighter font. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. We take no responsibility for such issues. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns.
Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia Stock images:Getty, unless otherwise stated. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Infogram. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. 7.2 Copyright. Safe ticket buying if you're going to a gig or sporting event. You also agree not to separately contact the Buyer at any time for any reason. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. You will pay NT$9225. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. But you might not know you're buying from them. Sellers should use our automated online confirmation process. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. We do not control the information provided by other users which is made available through the Site. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program.
you lose thetravel facility remaining on your previous visa when your RRV is granted. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. This may limit your ability to be grantedanother visa. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. First, don't use Viagogo. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). We will also add sales or value added tax on our fees as applicable. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. Such notice shall be deemed given one business day after the email is sent. -Discover the hottest events in your area. 2. 5.1 Investigations. Service 196 Value 191 Shipping 166 Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. In August 2017, the ACCC announced it was taking Viagogo to court. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. 3.4 Indemnity. Note that Your payment may be withheld if you violate this clause. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. If you dont know the location of the office processing your application, send the completed form to your. Be the first to hear about special offers. This charge is in addition to the amount originally paid for the tickets. Dec-23-2017 03:49 PM. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. . Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. This includes reports four tickets to . Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. For a list of these situations see
Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. ! ! The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. But the messaging in small letters at the very top of the screen is easy to miss. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. He described one category of representations as having been made on an industrial scale. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. We care about accuracy. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. If the Google listing says ad, do not click. And I had to chase for my tickets. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Why can't I see my order or sale in my account? There are an increasing number of unauthorised ticket resellers operating online. We made the case to Google Australia that Viagogo is still up to its old tricks. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. We will not allow You to buy or sell tickets before You have registered with Us. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. 2.4 Listing. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites.
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