I was taught to value customers, no matter what job I was in. Ordered item was faulty. Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. Ordered Nike trainers. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Shoved the card machine into our face. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Next time it will be JD SPORTS for my next purchase. Bought a pair of Boss trainers at the end of November 2022. | Read 8,321-8,340 Reviews out of 55,152 I brought some trainers and returned them just before the 28 day period which was allowed for returns. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Delivery to Australia was super cheap and very very fast! Footasylum is a leading UK retailer of fashion streetwear and sportswear. Yay! Here are 8 tips for writing great reviews. We hope to see you shopping with us very soon. Average Delivery Time. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. One star as there is no 0 stars. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Still over 300 down! very helpful as Liverpool didnt answer the phone. Date of experience: 18 December 2022 Rock Woven Outdoor Pant. All in all, satisfied with my purchase and dealings with this shop. Also it was delivered to Republic of Ireland avoiding customs charges. Footasylum doesn't deliver on Bank Holidays. Wow! Ordered it on Monday and it was delivered on Tuesday. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Simply follow our returns portal link below. Unable to get in touch with anyone from customer service to resolve issue. You have 28 days to return your items and you'll need your original receipt or delivery note. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. 28 Feb. Up to 60% off at Footasylum during the half term sale. I would definitely recommend and will be a returning customer. The lady at the till was no better. Hey Getta,Thanks for leaving us a great review. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Companies can ask for reviews via automatic invitations. Before returning items you must notify Footasylum by telephone, letter, or email. Take care!Thanks,Rebekah. Customer Service. Once Footasylum has received and inspected your order, a refund will be issued. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Thanks. Was looking everywhere but at her customers. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! 27 Feb. At least 30% off in the . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. I have sent them back the undamaged trainers in a damaged box as I received them. Ordered coats for 2 of my sons in the sale. When you purchase through links on our site, we may earn an affiliate commission. Return an item in One very disappointed son this Xmas! Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. We also ensure all reviews are published without moderation. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! 10/10 will not be using footasylum again. Find out how we combat fake reviews. Great sale and super quick on delivery. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Ordered standard delivery, was dispatched the next day & arrived the day after. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. OL10 2TA. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! To start a return, fill out the returns form that came with your order and follow the instructions on the form. Perfect from start to finish. Code Expires. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Rolling eyes, rude attitude. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. My son lost out on his Christmas presents as a result. Please note that we may share your email with the company to verify your order. Then I started a new chat and got Sophie who was absolutely lovely. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Shocking service avoid disappointment. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. 299.99. The kind your customers really want. They have sent them back to me and are refusing a refund. We also ensure all reviews are published without moderation. To break them up politely to ask for helpit was like I had sowrn at them. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If this was my store, they would all be sacked. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. !spoke to Edge lane store about colours in crocs. - Anonymous. Within 5 Days. Click the 'Copy' button to copy it. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Find out how we combat fake reviews. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Over 90 off RRP. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). And would recommend to all my friends amd family. Round and round in circles. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Which are the instant chat and the WhatsApp!! The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Extremely moody.I've never seen such self absorbed people. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Unable to get in touch with anyone from customer service to resolve issue. Ordered and paid on 10th December my daughter's Xmas present. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. My son lost out on his Christmas presents as a result. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. One star as there is no 0 stars. To break them up politely to ask for helpit was like I had sowrn at them. Companies can ask for reviews via automatic invitations. Heres how it works. You will be contacted by email to verify your review. 3 ratings with the average rating of 4 out of 5 stars. . This arrived within only two working days and all items were delivered intact and all there. Perfect from start to finish. Looks like they have found the nearest spare tatty box to send them out in. Footasylum. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. All rights reserved. Anyone can write a Trustpilot review. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. All in all, satisfied with my purchase and dealings with this shop. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Verification can help ensure real people write reviews about real companies. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Your browser does not support embedded videos. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. In November 2022 I placed an order with FootAsylum and it never came. Greater than 75%. Full price items only. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Check out what 59,340 people have written so far, and share your own experience. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Take care!Thanks,Rebekah. I ordered an item with Christmas delivery on 20th December and received an email confirmation. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. First and last time I will use this company. Great to hear that the parcel arrived so quickly. Companies can ask for reviews via automatic invitations. Alpyrex. We spoke to Footasylum's senior leaders . Please provide a valid proof of purchase. Just noticed that the box they have sent them in isn't for the correct trainers. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. We use dedicated people and clever technology to safeguard our platform. I messaged a few guys initially who were very slow to respond and inresponsive. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. - Mel, posted 7 months ago Just noticed that the box they have sent them in isn't for the correct trainers.
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