They are a rip off and terrible customer service. No. however i was able to use my credit by loggin in on my laptop to buy tickets. On a holiday week, the showtimes may not be available until Wednesday. Select a movie and showtime, and then proceed to purchase the ticket. Since I did not cancel my tickets before the movie the refused to refund tickets. You'll also get a free ticket on your birthday! When I was able to get on website it appeared that my purchase of tickets did not go through. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. View our, Yes. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. Anyone can write a Trustpilot review. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . Please see one of our theatre managers if you have any questions regarding 3-D films. Download the latest version of the Regal Mobile App. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. Note: Admission policies may vary by location due to state or local ordinances. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. Use the, You can definitely purchase tickets online! Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. That's your best bet. 2023 Trustpilot, Inc. All rights reserved. Did not know this until tickets were refused at Idaho theater. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Look at all the negative reviews - it is true. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Why do you charge a booking fee? I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. I go back to Fandango and they are escalating the issue to a higher level. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! The ORP Directory Lookup is available for validation purposes. Not all ticket types are available for all performances. Accidental Order? Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Thanks so much for the tip! I can promise you. Ushers may conduct additional photo I.D. Student discounts are not available online, and are only offered at select Paragon Theaters. They probably make more money scamming than selling tickets!!! Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. I will never use this service again and I was shocked when. They issued me a credit and the credit did not work! Claim your profile to access Trustpilots free business tools and connect with customers. The application is provided on an "as-is" and "as available" basis. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Unfortunately, Special Engagements carry a pass restriction. How Can I Get a Movie Ticket Refund With DoNotPay? There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. *Excludes 3D and you must have your birth date registered. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. So I was at work trying to print this and no images or barcodes were popping up. What is the purpose of the rating system? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Children under 3 are free except in reserved seating and recliner locations. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. No outside food or drink is permitted in the theatre. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). Penny Lanes Bowl & Games The only way I could get a credit was if I joined their VIP program. Can I see showtimes for different dates and locations? Can I refund my ticket after I make my purchase? When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. How Does Fandango Refund Tickets by Email? This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. I hadn't heard about their AWFUL CUSTOMER SERVICE. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. When I got to the theatre they told me my tickets were in Milwaukee, Wi! I said, you're a multi-million doolar company, give me the 3 passes you owe me. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. My plans changed - can I refund my order? Last week, I went to make a reservation to see Shazam on the weekend. Children 6 and under are not allowed to attend Rated R features. Sorry, no bartering. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Yes! Pricing is available on each theater's Ticket Pricing tab. Is Your Popcorn Gluten Free? Refund Policy Parents give the movies their ratings-men and women just like you. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! For questions about gift cards check out or Gift Card FAQ. I was on website and looked at tickets for a movie. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Regal Entertainment Group theatres are handicap accessible. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. In lieu of Birthday Party events, we are offering Private Watch Parties. Not all Regal Entertainment Group locations offer a bargain matinee price discount. When I click on the link, the webpage comes up only as text. Join our "virtual" program at this link. Gift cards carry NO expiration date or dormancy fees. Called customer service and waited for 40 minutes. Some types of passes cannot be used for newly released films. Very poor business model! You can check your gift card balance here. Doesn't do anyone any good to get a reply 2 hours or more later. You can request this refund, Pricing varies by location. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. So they printed and refunded. 2006-2023 Viewpoints. That makes six. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Regal has taken bold nationwide action in all of it's locations. HORRIBLE. Locations with student pricing available are listed on this page. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. its a very bad app. And Fandango said their system was showing failed transaction. PG - Parental Guidance Suggested -- Some material may not be suitable for children. I checked my email with no confirmation and purchase history on there website. Gift cards also can be purchased at any theater. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres About Us *3D Upcharge. What are the Ages for Children / Senior Pricing? What criteria do they use? Note: Admission policies may vary by location due to state or local ordinances. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Do You Offer Hearing Devices? Please call theatre for any local restrictions. Restrictions may apply for Black, Yellow, Green, and Red Tickets. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Bought 4 tickets using a gift card & balance going on my credit card. Wait to be redirected to another page. General admission for all adult tickets purchased for performances during matinee hours. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. Fandango does not offer partial refunds either. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Additional outside food and beverage is prohibited. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. All passes are at the box office*. The Regal Crown Club FAQ's can be found here. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. Who enforces the ratings? No. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. So, step right up for an entertainment treat. Do You Offer Parties & Private Events? Are military and student discount tickets available through Fandango? I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. It goes against our guidelines to offer incentives for reviews. The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. Refundsare not available after the booking showtime. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. They should be able to refund to your A-list account. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. It is Regals policy to support the MPAA ratings system to the fullest extent possible. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. Agency Kitchen Never ever deal with these people. It won't go away until after that Thursday. Press If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. It was their systems error that caused this entire issue! Will I Geta FREE Movie Ticket on my Birthday? Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. No, you cant. Where can I find the Regal Crown Club FAQ's? I know for certain it was once it was purchased. Check balance. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. SCAM LIKE: Attempted to use the fandango site. How do I use Regal Gift Cards to purchase tickets? What is a Mobile Ticket? Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. Totally inflexible. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Did not receive the confirmation email until 1 hour . Had a similar problem too, but haven't fixed it yet since I don't know who to call. DoNotPay can help you save big bucks on all lifes trifles! R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). They probably make more money scamming than selling tickets!!! Click on the link you can find under a headline Refund/Exchange. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. Information provided by various external sources. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. for each ticket they purchase. The only tickets showing on my account history on Fandango are the ones I actually want. I received my confirmation # and there's a link to view my tickets. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Online orders placed by Noon EST will be shipped within two business days. Hey all! If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. I was about to purchase when the screen went blank. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Paragon follows the MPAA guidelines for rated R movies which states: Called 2X have to wait for 24 - 48 hrs . It's a long and frustrating process. Companies can ask for reviews via automatic invitations. The theater wouldn't accept Fandango tickets for a refund. Does my theatre have a military discount? For some reason, it showed 3 Avengers reservations, even though it should only show 2. Click hereto requestmore information. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). #1. Contact your local theatre if you have questions regarding any state or local requirements. The theatre employee can access your order by phone number, ticket ID or confirmation number.
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