Local charges: Some facilities at your accommodation may be payable locally. The Foreign, Commonwealth & Development Office have advice for staying safe and well abroad. You can let us know at any time if you no longer want to receive emails by clicking here. - If possible isolate the gas supply (i.e. We will only use your personal data as set out in our Privacy Policy. A 30GBP/ 40EUR/ 48CHF/ 990CZK/ 180PLN/ 11,310HUF non-refundable & non-transferable deposit per person is required at the time of booking unless the booking is made within 10 weeks of departure. 21. Common payable facilities include, but are not limited to, air-conditioning, safety deposit boxes, television remote control, spa facilities, pool or beach towels, daily car parking, entertainment and activities away from your accommodation, highchairs, cots, babysitting services, meals for infants, room service, mini bar, TV/Satellite TV, telephone calls, sea views, sun loungers, jacuzzi, sauna, table tennis, billiards and darts. In some resorts recreational facilities such as outdoor pools/water sport activities may also be reduced or even closed. Should you wish to make a claim against us as a result of an injury or illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. Jet2holidays we, us, our meansJet2holidaysLimited. f) Please note that our main airline,Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. To seeJet2.com'sTerms and Conditions, go towww.Jet2.comand click Terms and Conditions at the foot of the home page. No single item may weigh more than 32kg. In some cases you may find the cost of the meal cheaper, however we regret that it will not be possible to refund the difference. You may: If we are unable to collect any amounts due in respect of a Prepayment, we may add such amounts to the final Prepayment which is due under your Payment Plan. Any contract you enter into is with the supplier of the services concerned. Jet2holidaysreserves the right to alter the price of any of the holidays advertised on the website. Certain travel arrangements (e.g. For further information visit the ATOL website at www.atol.org.uk. A contract will exist as soon as we issue our confirmation invoice by email or post to the address provided when the booking is made. Factors which can affect accommodation standards (cleanliness, insects, etc. Non-availability of the Service for any reason will result in no cash equivalent or entitlement by any person to any benefit, monetary or otherwise. In the event that you cancel your holiday you must still pay any insurance premiums and amendment charges which arose before the cancellation, any deposits paid for any pre-booked items or services and the APC Sum. Amount you must pay per person cancelling. The area is blessed with an average of 300 sunny days per year and many pistes are located on the sunny south side of the area, making a ski holiday in Alpe d'Huez Grand Domaine Ski one of the best locations for snowy slopes and long, sunny days. your hotelier, villa provider or cruise director) and our local agent (if there is one), our representative or our Customer Operations team using the 24/7 Customer Helpline (0044 113 387 9501) without undue delay and they will endeavour to put things right. Establishments do everything possible to maintain full services, however occasional power cuts and/or water restrictions may be experienced. It is important for you to understand that, if you cancel your holiday after making a booking with us, you will lose the deposit. If the special assistance needs (including use of guide dogs) of customers on the same flight or transport or in the same accommodation, resorts or services create conflicting health issues, we reserve the right to decide how the conflict shall be resolved. For full details of how we may use your data please view our Privacy Policy at www.jet2holidays.com/privacy-policy. If you want to make payments towards your balance, pay your balance early or change the card you're paying your final balance with, you can call 0333 300 0737 or log in to Manage My Booking. We do not allow destination changes. We do not check insurance policies for suitability, but reserve the right to request a copy. For villa products a high chair will be available if there is an infant on the booking. We will not pay you any compensation. 18. Jet 2 has cancelled my flight. Where following your booking we establish that the resort, cruise or accommodation is not appropriate we will inform you and give you the opportunity to change your holiday. Any additional people you allow to stay in your accommodation will not form part of your package holiday and will not be covered by the Package Travel and Linked Travel Arrangements Regulations 2018. We will notify you by email or by post at least 5 days before debiting your payment card with the increased charges. Please also see clause 13 below on ABTA. 90%. You may have previously registered or have a myJet2 account. Lifts - children shouldnt use any lifts unaccompanied; not all lifts have internal doors; when using this type stand well back from the exposed wall as theres no protection from the lift shaft when the car moves. You can let us know at any time if you no longer want to receive emails by clicking here. Cots must be registered at the time of booking. Scuba diving - ensure that you allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). Any request for changes to be made must be in writing from the lead name or your travel agent. I need to cancel for personal reasons, eg, illness, bereavement, redundancy. You, any member of your party, or any person acting for you must not make false or exaggerated claims. Once logged in, simply select "Make a payment". You should be extremely wary of anyone encouraging you to make an exaggerated or fraudulent claim (whether in resort or back home). You may transfer your booking to another suitable person who satisfies all the conditions that apply to this booking, provided that reasonable notice is given at least 7 days before your date of departure and subject to the payment of all applicable charges. We also purchase a fourth Airbus A300-B4 for cargo. For the freedom of your own space and the perks of a package holiday, choose Jet2Villas. All our flights are non-smoking. If any change to your flight(s) is known more than 48 hours in advance, our Operations Team will try to notify you of such change using the email address you advised at the time of booking. For villa products, bookings for single sex groups or groups where the average age of customers is under 25 are permitted at our discretion only and may be subject to additional breakage deposit conditions. Your specific passport, visa and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. This will be displayed at time of booking. The deposit is 60 per person, for adults and children. If you or someone in your party requires a specific room or certain facilities in the accommodation please inform us in plenty of time and wherever possible before you confirm your holiday, as this will help us to try and meet your needs. Please be aware that essential liquid medication in quantities over 100ml must be certified as authentic by a doctors letter and must be presented in the original container. Any such visitors will be asked to vacate the accommodation and will not form part of your package holiday they will not be covered by the Package Travel and Linked Travel Arrangements Regulations 2018. Triple/Quadruple Rooms - some properties may have rooms that can sleep 3 or 4 people. Generally, your accommodation will be available from 3pm on the date of arrival and is to be vacated between 10am and noon on the date of departure, irrespective of your arrival or departure times (unless we have stated otherwise). This contract is made on the terms of these terms and conditions, which are governed by English Law and are subject to the exclusive jurisdiction of the English Courts. The terms under the Transfers section above also apply to Express Transfers. We reserve the right to change the ship or make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, technical and mechanical difficulties and also weather conditions including ice, sea and river conditions. As such, two infants could only travel with two adults who are responsible for their welfare etc. Stay safe: Please exercise the same level of care and due diligence as you do at home in regard to your personal safety. However, if you change from a holiday with no Free Child availability to a holiday with Free Child availability, this shall be treated as a cancellation, the terms set out in clause 6 above shall apply and you shall be obliged to pay the new holiday price, including a new deposit, together with the relevant cancellation fees for the original booking. Simply follow the link in this email to confirm and complete the cancellation. 5. The accommodation we feature is often shared with guests from many other countries with different cultures and customs and we have no control over the acceptance of bookings at the accommodation. We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. Keep bottled water handy to stay hydrated and follow the above tips when in the sun. The Master may also withdraw some of the ships services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. Half Board - your breakfast and evening meal is included in the price you have paid for your holiday. Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. The final Prepayment under your Payment Plan will be taken on or around the Balance Payment Date. Please note, your belongings are taken on holiday at your own risk and neither Jet2holidays, the villa provider, the hotelier or cruise operator are responsible for any loss, theft or damage that occurs to your money, valuables or other personal effects during your time away. Wait for a cancellation email to arrive, then click the link to confirm and complete the cancellation. Please note that, wherever you travel within the EU, there is ONE number that you can access to reach the emergency services and where you can be confident you will be able to reach an operator who speaks English telephone number 112. As most of our prices are based on at least 2 adults sharing, if there are fewer adults sharing the room than the number specified on the website, supplements will have to be paid. In hotels, there are usually designated areas for smoking. The price of your holiday is agreed when your booking is confirmed. June 25, 2022; 1 min read; advantages and disadvantages of stem and leaf plots; wane weather 15 closings and delays; Its all wrapped up with VIBE your hotel, return flights, transfers + 22kg baggage are all included. Please note that adding sports equipment to your booking will mean an extra cost on your transfer. Essential Holiday Information. iii. Similarly, during peak periods, establishments often experience full occupancy which may result in a livelier atmosphere and slower service. While we are sure that the colleagues at these hotels do their best to discourage animals from wandering into areas where food is served, we ask that you refrain from feeding such wildlife. Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities and we shall seek to recover any payments made to you in connection with the associated claim (together with costs incurred by us). Car hire We will then securely transport your checked-in baggage to the baggage reclaim area of your return airport. Special rules/considerations applicable to children: Some destinations, owing to their lack of special child or medical facilities, may not be suitable for very young children, but we would be happy to advise which accommodation or resorts we think are suited to your requirements. If you do not present yourself for your outbound flight, we will treat this as a cancellation by you and we will cancel all of your travel arrangements (including but not limited to your transfers, accommodation, and inbound flight where applicable) and you will not be entitled to any refund or compensation. Travel insurance: Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. 3. You will be responsible for the payment of any charges for medical treatment and/or drugs provided on board. Full Board - breakfast, lunch and evening meals are included in the price you have paid for your holiday. Premium/Superior Rooms- typically the same as double and twin rooms but may have additional or more luxurious amenities. The limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. However this will be on a subject to availability basis and may incur additional costs which would be payable locally. Up to 2 additional bags, each with 22kg allowance, can be pre-purchased for an additional cost before the day of departure. It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking (or within 21 days of making your booking) so that we can make appropriate enquiries about the suitability of particular accommodation, resorts, transport and services. However this may not always be possible due to local restrictions. This does not extend to any reimbursement of other elements of your holiday cost. Itinerary changes (to departure date, airport, flight time, duration, destination or . 70%. Medical requirements, special needs & mobility assistance, Your accommodation & resort Jet2.com'sTerms and Conditions will apply to you in respect of your flights and, as a result, form part of your contract with us. Please also be advised that you may not bring empty bottles on board the aircraft. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). do oysters taste like fish. Beds may be bunk beds and the rooms may not be en suite. 13. The person making the booking is classed as the "lead name" in any booking which includes more than one person. If you want to cancel your holiday, you can do so at any time. You can always view the current status of your Payment Plan by visiting the "Manage My Booking" section of our website. 15. The name on your passport must match the name on your ticket, otherwise you may not be able to travel or your travel insurance may become invalid. Please note that you are responsible for all breakages in your accommodation and in the unlikely event of damage occurring, please notify us promptly so that we can ensure future guests are not prejudiced. In the event that we or one of our suppliers arrange for medical assistance on your behalf, you will need to provide any results or report to us, or authorise us to obtain a medical report from the doctor who attended to you. If the amount of the one-off Prepayment is greater than the final Prepayment which is due, then your Payment Plan will be cancelled but you may setup another Payment Plan if you wish; and. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure. All Inclusive - please check the property description for each hotel for details of whats included, as this will vary from one hotel to another. A mum from Edinburgh was refused a full refund less than 24 hours after booking a package family holiday when she found out the hotel is a nine-hour journey and ferry ride from the airport with no transport provided.. She had booked to go to Tenerife with her husband and two young children aged 10 and 11 later this year on their first family holiday in three years due to Covid. Please note in some cases, infants and children do not count towards occupancy levels, however you will be advised of this at the time of your booking. NB this entire clause 11 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. In the event of a faecal accident in or around the pool, please report it immediately; this will assist in ensuring the highest levels of pool hygiene; shower before entering the pool; dont swim (or allow children to swim) if suffering from an upset stomach; a period of 48 hours should be left before entering the pool following a period of stomach related illness; dont change nappies at poolside; wash hands thoroughly after using the toilet and changing nappies; young children and babies must wear appropriate swim wear (e.g. Single Rooms a single room or twin for sole use room with 1 or 2 single beds. However, we will absorb and not charge you increased costs of up to 2% of your holiday price (excluding insurance premiums and any amendment charges). We may use other airlines from time to time and in each case their own terms and conditions and/or conditions of carriage will apply to you in respect of your flights, which may contain additional limitations to liability. 24/7 Contact details whilst on holiday In particular for cruise arrangements, carriage by sea is governed by the Athens Convention 1974 (whether as later amended or otherwise), the Athens Convention 2002 and EU Regulation 392/2009 (or UK law equivalent). If you've purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www . The amount of each Prepayment in your Payment Plan may not always be the same but, before confirming the Payment Plan, you may view the date and amount of each Prepayment and decide whether to proceed. By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table dhte menu and cannot be guaranteed. Location may also vary from hotels grounds and busy resorts to rural locations. If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. If you fail to pay the deposit and/or Balance in time(or in the event that you or any person on your booking attempts to deceive us, makes a fraudulent payment, provides fraudulent information at any point in relation to a booking or if the lead name or a member of the booking party has been banned from travelling with Jet2holidays or Jet2.com), we reserve the right to, among other things, cancel your holiday as set out in clause 9. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the amendment fee advised. General refurbishment at these establishments is necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be. Dart Group plc purchases a further eight Boeing 737-300QCs. Shout, make a fuss and make people aware that you feel threatened. 19. 1.1. The transfer times we give you are a rough guide and do not allow for local traffic conditions, or delays to incoming flights. 16. Alternatively, you may be able to store your valuables at the hotel reception but we provide no assurance to this effect. 8. The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. soin palliatif blainville; Please speak with our Special Assistance Team or visit the FAQ section at www.jet2.com/faqs?topic=medical-and-special-assistance for more information. All our Indulgent Escapes include a swanky five-star hotel, return flights, 25kg baggage and private hotel transfers. If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation, if this has affected the enjoyment of your travel arrangements. (d) You may submit a claim to Jet2.com on behalf of other members of the same party. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. We will not pay you any compensation. You cannot guarantee that your personal data will not be misused. Travelling with children and minors travelling without an adult: Each booking must have at least one 18 year old (or older) in the party who will take full responsibility for any customers on the booking who are less than 18 years old. Where a party consists of one adult and two children, one child will be charged the full adult price and the other child will receive the Free Child place. That's unless there were some kind of extraordinary circumstances which gave Jet2 no choice but to cancel the flight. unavoidable and extraordinary circumstance(s)" means a situation beyond our (or our suppliers) control the consequences of which could not have been avoided even if all reasonable measures had been taken. Hotel/breakage deposits:Some accommodation may require you to leave a refundable breakage deposit on arrival (usually in local currency). The basic price of your holiday does NOT include the following which will cost extra: transfers to and from your accommodation if not stated; in-flight meals; sitting together; holiday insurance; any additional charges that hotels or apartments may make for facilities such as cots, minibus services, sun beds, sauna, tennis courts and equipment, porters, excursions, etc. The price of your holiday has been calculated using a predefined standard rate of exchange, Supplements and upgrades are priced per person per night and are subject to availability. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. It . You must comply with our safe travel requirements (as set out here: www.jet2holidays.com/safe-travel), including the requirement for you and your travel party to wear a facemask in the airport, on your flight and your transfers where this is applicable. No refunds on meals not taken can be given. In the event that the performance quality of such services is reduced or that such services are unavailable for any reason, this will not be considered a significant change to your holiday and no compensation will be payable to you. e) Once you have successfully booked your holiday, if the departure date is outside 10 weeks of the date of booking, we will send you the following documents to the address you registered with us when making your booking: a deposit confirmation; your travel insurance documents (if you have arranged your travel insurance through us); and a copy of our standard terms and conditions. However, we will not change the price of your holiday within 20 days of your departure date. Subject to these terms and conditions, we shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday. With the exception of villa products, multipleFree Child places can be booked as long as there are at least 2 passengers paying the full adult price per child place and each Free Child place is assigned into a different room and there is availability of free child places. Please be assured that no payment card fee will be levied in these circumstances. Contact information. You should take health advice about your specific needs as early as possible. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
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